Multi-Disciplinary Technician Administrator

Job summary

This role is not open to sponsorship.

An exciting opportunity has arisen for an MDT Admin to join our Therapies Team. This role will require the successful candidate to provide high quality efficient and reliable administrative support to the Therapies Directorate.

Staff benefits include, free shuttle bus, and more Read more below.

Main duties of the job

Role Requirements

Support planning and changes in the administration of children and young peoples timetable for children and family services. Support with photocopying of notes for subject access/ solicitor requests (SARS). Manage the SARS and redacting process with appropriate members of the Therapies teams. Update logs and coordinate the Clinical and Safeguarding Supervision across the Therapies teams, escalating non-compliance where required. Monitor mandatory training compliance and administer booking processes for all relevant training sessions/course. Coordinating specialist clinics, including spine and hip clinics; liaising with the Physiotherapy team to ensure the correct children are on the schedule. Liaison with external Consultants to organise the clinic lists. Carry out audiotyping of clinic letters and distribute as required. Update absences within the teams onto the SMI (staff care) system, as requested by the Heads of Service. Place orders for any required equipment and/or resources for departments and for the children and young people as deemed necessary.

With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

About us

About Us

The Childrens Trust isthe UKs leading charity for children with acquired brain injury, providingexpert rehabilitation, education, therapy, and care at our national specialistcentre in Tadworth, and to children and their families across the UK, via ourBrain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, weare located just outside of London, close to the M25 (accessible via Junction8, A217 to Tadworth) and easily accessible via National Rail, by way of:Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do ishighly rewarding, and in addition to an attractive salary, we offer a valuablerange of benefits, including, adoption pay, time off for fertility treatment,enhanced paternity leave, paid carers leave, time out days for thoseexperiencing menopause symptoms, time off for gender reassignment.

We also offeradditional annual leave days for those with long service, with entitlementsranging from 35 to 41 days (including bank holidays) depending on your lengthof service.

Other benefits includefree on-site parking; a staff shuttle service from Epsom and Sutton trainstations to Tadworth Court, subsidised cafeteria, on-site staff accommodation(subject to availability), the ability to retain your NHS pension (whereapplicable) or the opportunity to join an alternative scheme, and theopportunity to develop your career in a supportive and collaborativeenvironment.

Job description

Job responsibilities

Duties and Responsibilities

Support planning and changes in the administration ofchildren and young peoples timetable for children and family services.

Support with photocopying of notes for subject access/solicitor requests (SARS).

Manage the SARS and redacting process with appropriatemembers of the Therapies teams.

Update logs and coordinate the Clinical andSafeguarding Supervision across the Therapies teams, escalating non-compliancewhere required.

Monitor mandatory training compliance and administerbooking processes for all relevant training sessions/course.

Coordinating specialist clinics, including spine andhip clinics; liaising with the Physiotherapy team to ensure the correctchildren are on the schedule. Liaison with external Consultants to organise theclinic lists.

Carry out audiotyping of clinic letters and distributeas required.

Update absences within the teams onto the SMI (staffcare) system, as requested by the Heads of Service.

Place orders for any required equipment and/orresources for departments and for the children and young people as deemednecessary.

Take overview of clinical asset ordering, linking withthe clinical assets team and management system, in line with MHRA guidelinesand the medical devices policy.

Track and monitor equipment orders with Heads ofservice, escalate delays and provide a central overview for all equipmentre-charges and ordering.

Raise and receipt POs and invoices for the therapiesdirectorate and liaise closely with the finance team.

Undertake other or additional dutiesthat are within your skills and abilities, as the organisation may reasonablyrequire from time to time.

Professionalism

Able to prioritise own workload and work with minimalsupervision.

Meet, greet and maintain good relationships withparents, staff, volunteers and visitors.

Adhere to the policies and procedures of TheChildren's Trust.

Maintain professional boundaries and professionalismat all times.

Communication

Operate within and oversee a system to ensureefficient communication is maintained throughout the therapies team.

Arrange and supervise any equipment repairs asnecessary in the New Cheyne Centre or other areas relevant to Therapies onsite.

Ensure adequate supply of stationery(within set budget), ensuring office equipment is available and in good order.

Health and Safety

Adheresto all health and safety guidelines, including infection prevention and control.

Provide evidence of allvaccinations (or medical exemption) required for the post.

Adhereto manual handling procedures and complete mandatory manual handling training.

Promotesthe health and safety of others.

Uses the incident reporting and riskassessment system (IRAR), to identify and report risks and incidents/actions ifdirected.

Responsible for identifying and mitigatingrisk within the work environment.

Wellbeing and Emotional Resilience

Maintains a positive approach and outlook whendealing with change and overcoming challenges and problems.

Recognises own limitations, develops realisticgoals, and uses support network resource when or if necessary.

Treats challenges and problems as a learningexperience.

Remains organised and focused when underpressure.

Responds appropriately and effectively to allconstructive feedback.

Motivates self and others.

Person Specification

Qualifications

Essential

GCSE Level qualifications, with a minimum of Grade C in English and Maths or equivalent experience.

Desirable

NVQ Level 2 in Administration or Customer Service.

Experience

Essential

Previous experience within an administrative role. Working under pressure in complex and demanding environments, and to specific timetables. Ability to build strong relationships with clients. Experience of working with databases and updating tracking spreadsheets and information systems.

Desirable

Experience of coordinating clinics. Experience of audio typing.

Skills, Abilities & Knowledge

Essential

Excellent administration skills, proficient in all Microsoft Office Programs. Excellent communication and presentation skills (both written and verbal). Strong planning and organisational skills. Ability to embrace change and new challenges and learn new skills with a positive attitude. Remain calm under pressure with the ability to multi-task. Ability to work collaboratively and as part of a team, whilst taking personal accountability for solving day to day problems. Strong interpersonal skills with the ability to display discretion when dealing with confidential and sensitive information.

Personal Qualities

Essential

Commitment to the vision and values of The Childrens Trust. Flexible and can do attitude to competing commitments in workload. Highly motivated and reliable. Ability to cope working in a demanding environment. Commitment to maintaining personal wellbeing and the wellbeing of colleagues.

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