Customer Support Advisor

3 weeks ago

Glasgow, United Kingdom Imperial Consulting Full time

Looking for an exciting entry-level opportunity where you can engage with customers directly and make a real difference? Imperial Consulting is expanding in Glasgow and seeking an enthusiastic Customer Support Advisor to join our team. This role is ideal for those passionate about helping people and eager to build a career in a fast-paced, sales-oriented environment.

 

Job Description:

 

In this role, you will be responsible for providing face-to-face customer support and advice related to energy solutions. Working closely with customers, you will offer expert guidance on our services, help customers understand their options, and drive engagement through direct, personalized service. This position emphasizes sales through customer interaction, where building trust and offering value are key to success.

 

Responsibilities:

  • Engage with customers at events, in retail settings, and door-to-door, offering information about energy plans that meet their needs.
  • Guide customers through their energy options, demonstrating the benefits of our cost-effective solutions.
  • Develop strong customer relationships through face-to-face support, ensuring satisfaction and loyalty.
  • Work on various campaigns and promotions to increase customer awareness and drive engagement.
  • Record detailed customer information to ensure effective communication and follow-up through our CRM system.
  • Troubleshoot any customer issues and provide timely solutions that leave customers satisfied.
  • Collaborate with sales teams to refine strategies and identify new opportunities for customer acquisition.
  • Stay informed about the energy market and industry trends to provide up-to-date advice to customers.

Requirements:

  • Full and unrestricted right to work in the UK (unfortunately, we cannot consider Tier 4 or PSW visas).
  • Availability for full-time work, including flexible hours and the possibility of evenings/weekends.
  • Applicants must not have applied to any Imperial Consulting roles in the past 30 days.
  • Exceptional communication skills and the ability to connect with customers face-to-face.
  • Experience in customer service, retail, or sales is a plus, but not required.
  • Enthusiastic, proactive, and solution-oriented, with a passion for helping customers.
  • Strong organizational skills and attention to detail.

Benefits:

  • Competitive salary and the opportunity to earn performance-related bonuses.
  • In-depth training program, covering all aspects of our energy services and customer support techniques.
  • Clear pathways for career progression, with regular evaluations and opportunities for advancement.
  • Fun, supportive work environment with regular team-building activities and social events.
  • Recognition programs and incentives for top performers.
  • The chance to work with a company dedicated to making a positive impact by helping customers reduce their utility bills.

Are you ready to make an impact in a customer-centric role? Apply now to become a Customer Support Advisor with Imperial Consulting, and start your career in the energy sector today

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