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Customer Advisor

7 months ago

Glasgow, United Kingdom Arnold Clark Full time

**Salary**: Competitive plus benefits

**Type of work**: Permanent

**Location**: Glasgow
About the role

We’re recruiting for an enthusiastic Customer Advisor to work at our Car & Van Rental Business Centre at Kilbirnie Street, Glasgow.

Hours

42.5 hours per week on a rota basis - 5 days out of 7, including weekends.

About the role

Arnold Clark Customer Advisors are key members of staff who uphold our company ethos to deliver customer service of the highest level.

This responsible role in our rental business centre involves a high level of organisation - and a genuine interest in delivering a great customer experience. You will be dynamic, enthusiastic and able to show great attention to detail, while always being a friendly point of contact for customers.

Day-to-day duties

Placing and amending bookings.
Taking payments and processing banking.
Using different booking platforms.
Updating our systems on a regular basis.

Essential skills

A high level of accuracy and ability to multi-task.
Excellent interpersonal skills, in person and over the phone.
The ability to work well under pressure.
A proactive and flexible attitude.
The ability to work well as part of a team.
Good computer literacy and accurate keyboard skills.
Highly motivated and committed to delivering outstanding customer service.
Ability to meet deadlines and hit departmental targets.

In return, you’ll receive one of the best employee benefits packages in the industry, including private healthcare, life assurance and preferential rates on new and used cars.

**Benefits**:
Every Arnold Clark employee is entitled to a wide range of benefits, including:
Discount on new and used vehicles
Contributory pension scheme
Private medical insurance
Life assurance