Shift Coordinator NHS 111 Mental Health Triage Team
6 days ago
Job summary
Exciting new oppurtunity to join a brand new team of mental health professionals providing triage to callers to the NHS 111 national service whom identify as being in a mental health crisis you will be leading the team in providing ' Hear and Treat' or identifying the correct service for the caller to provide the most appropriate response. You will take calls and model a high quality, person centred triage of callers to the members of the team, and support them in taking calls effectively and efficiently, advising your team of the most appropriate services for the calls being taken and maintaining quality and professionalism at all times. You will work as part of a shift coordinator team, supporting the service managers, in a busy 24hr service as part of the wider crisis offer, in an innovative collaboration with the hosts Greater Manchester Mental Health Trust to provide the service to the Greater Manchester population
Main duties of the job
please see job description attached to advert for further details about the requirements of the role, responsibilities and requirements
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Job description
Job responsibilities
please see job description attached to advert for further details about the requirements of the role, responsibilities and requirements
Person Specification
education/qualifications
Essential
Registered Mental Health Nurse or equivalent recognised professional qualification with registration Educated to degree level or equivalent demonstrable experience Evidence of CPD Completion of Preparation for Mentorship qualification or willingness to complete Short courses and experience to postgraduate diploma level
Desirable
Management Qualification
Experience
Essential
Substantial experience as a senior mental health practitioner within the NHS Participation in service development Experience of delivery of clinical supervision Able to demonstrate managerial experience or potential Extensive experience of working with patients with complex mental health needs Working with multiagency safeguarding procedures Experience of supervising the work of junior staff
Desirable
Experience of business planning Experience of resource management
Knowledge
Essential
Understanding key principles within mental health services Legislation - Mental Health Act, Mental Capacity Act, Care Act CPA Standards relevant to service Area Planning, decision making structures, relevant to service area Specialist knowledge of mental health problems and medications used in this setting. Role and function of key partners in statutory and non-statutory agencies Health and safety Team cultures and influencing factors in implementing change.
Desirable
Local knowledge of services and facilities Specialist knowledge of therapeutic interventions
skills and abilities
Essential
Ability to manage, motivate and supervise a professional MDT Ability to identify and define team and individual training/development. Ability to lead negotiations in respect of service development Ability to function and make decisions in high pressure clinical environments. Ability to build and maintain effective relationships with stakeholders Ability to communicate and negotiate at all levels Evidence of effective change management skills Ability to manage own emotions and deal with other in highly charged situations Ability to provide education and training to different grades of professional staff both informal and formal presentations Ability to ensure the team operates effectively as part of the wider mental health system Ability to critically appraise incidents to ensure appropriate learning is identified and used to improve practice-
Prestwich, United Kingdom Pennine Care NHS Foundation Trust Full timeExciting new oppurtunity to join a brand new team of mental health professionals providing triage to callers to the NHS 111 national service whom identify as being in a mental health crisis you will be leading the team in providing ' Hear and Treat' or identifying the correct service for the caller to provide the most appropriate response. You will take...
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