Refuge Support Worker

4 weeks ago

Cardiff, United Kingdom Llamau Limited Full time

Role overview:

  • A service that is about much more than offering women a roof over their head. It's about giving them a safe and inclusive home and help to achieve their potential, transition into independent living, and engage in employment or education
  • You’ll act as a key worker to motivate and empower women to gain independence and reach their full potential
  • You’ll create support plans and help women achieve their goals and independence, working collaboratively as part of a team who embrace differences
  • Further enhance your relationship building and partnership working skills, by promoting your services and working closely relevant local agencies such as the local authority, specialist charities, education and training providers, probation, social services, and housing provisions etc.

What do you need to be considered for this role?

  • The ability to engage and build strong relationships with people
  • A non-judgemental mindset and an understanding of the impacts of homelessness, substance misuse, family breakdown, domestic abuse, and trauma
  • A forward-thinking and resilient attitude, to overcome the barriers and setbacks you will face
  • A strong character who can remain calm and collected in challenging situations
  • Experience in support work or domestic abuse with an understanding of housing options, housing law and basic benefits
  • A full UK driving license and access to a car

What’s in it for you?

  • We are passionate about nurturing talent, our senior leadership team includes colleagues that have progressed through the business from entry level roles
  • You’ll have access to a competitive benefits package including a maximum holiday entitlement of 41 days (including bank holidays)
  • Enhanced Group Pension Scheme of 10% contributions (after qualifying period)
  • You’ll also have free access to an internal wellbeing and counselling team
  • You’ll have opportunities to diversify your skills and widen your experience across a range of services and niche roles including domestic violence service, employment support, training and skills tutoring
  • You’ll have access to an extensive online training platform, as well as the chance to enrol on specific training in substance misuse, housing law, ACEs etc.

Reference: LLA977038

Contract: Full Time & Temporary 30th April 2025

Location: Cardiff

Hours: 35 hours per week * plus on call rota

On Call: Required to be part of the first tier on call rota, including telephone and in-person support.  Support Workers provide On Call support and advice for colleagues, with issues and emergencies they may need to deal with. This may require providing some shift cover / out of hours project attendance where alternatives are not possible.


This vacancy is open to females only (Exempt under the Equality Act 2010, pursuant to schedule 9, Part 1).

Llamau is committed to supporting and promoting equality and diversity across the whole organisation. We aim to establish an inclusive environment where every colleague feels safe and able to be themselves at work. We would particularly encourage applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation. Appointments will always be made on merit.

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