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Coffee shop Assistant

2 months ago

Guildford, United Kingdom Holroyd Howe Full time
Job Description

Specific Responsibilities:

  • To produce coffees in a timely manner and to Holroyd Howe standard.
  • To assist in the preparation of food and snacks.
  • To keep the work area clean and tidy at all times.
  • To take an active role in promoting sales through location and company promotions whilst being sensitive to our customers’ needs.
  • To provide a friendly, efficient and hygienic service to all customers.

 

Client Service:

  • To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
  • To be customer focused at all times by being visible during service periods, approachable and quick to exceed expectations in fulfilling customer needs.
  • To project a willing and helpful attitude to customers; to seek the appropriate knowledge of food items and coffees varieties sold through out catering areas and to keep areas and service counters clean and fully stocked.

 

People:

  • To treat your team colleagues as you would expect to be treated.
  • To co-operate with all team members and undertake duties in the kitchen / service areas as requested to ensure an efficient and effective service is delivered at all times.


Health & Safety, Food Safety, and the Environment:

  • To attend health and safety, food safety and environmental awareness training courses as required.
  • To rigorously follow the unit cleaning schedules.

Development

  • Observe policies and procedures which are introduced for continually improved food production and services, in liaison with other colleagues as appropriate

General

  • Ensure that all personal actions are in line with the overall environmental aims of Somerset Larder, undertaking all tasks in an environmentally sustainable manner - promoting environmental sustainability where opportunity presents.

Our Ideal candidate will have the following characteristics in line with our values

Togetherness

· Ability to work as part of a team

· A flexible approach to working hours

· Be supportive of colleagues

Nurture

· Keen to learn on the job

· Hold Food Safety Level 2 (or be able to achieve on appointment)

Pride

· Be honest and trustworthy

· Able to work independently

· Have a can-do approach


Qualifications

Skills/Knowledge/Experience Required 

  • Grinding and brewing coffee
  • Developing and maintaining expert knowledge of coffee and educating students
  • and colleagues about these coffees
  • Consistently providing well-crafted, beautifully presented and tasty beverages
  • Taking student's  orders and receiving payment
  • Speaking and interacting with both new and regular customers
  • Maintaining a clean and sanitised working environment
  • Following health and safety guidelines
  • Regularly performing stock checks in the coffee bar and placing new orders
  • Following recipes and presentations for food and beverage items, if needed
  • Being aware of and following operational policies and procedures
  • Being punctual and maintaining regular and consistent attendance
  • The ability to work flexible hours and shifts which may include early mornings, late nights, weekends and bank holidays
  • Contributing to a positive work environment


Additional Information

Additional Responsibilities:

  • To attend all location meetings as required.
  • To show commitment to company values in all aspects of your role.
  • To act as a positive ambassador for the business.
  • To attend to any reasonable request made by the client or Holroyd Howe Management.
  • To ensure compliance with the company’s policy on safer recruitment and safeguarding children and young adults at all times whilst at work

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