User Researcher

4 weeks ago


Northwood, United Kingdom NatWest Full time

Join us as a UXResearcher

  • You’llhave strong previous experience in a User Research role using bothqualitative and quantitativemethodologies
  • Display solid capability acrossthe whole User Research lifecycle from defining recruitment briefsand research objectives through to synthesis andreporting
  • Strong experience in a wide range ofresearch methods including user interviews, surveys, contextualenquiries, diary studies and usabilitytests
  • Have coherent and effective storytellingto communicate research findings to teams and stakeholders throughbest suitable format e.g. personas, customer journeys, andreports

Whatyou'll do

At NatWestBoxed, we put the user at the centre of everything we do. You willplay a vital role to build a user research function, the objectivefor which will be to support and upskill our product teams and toundertake new research to gather new insights across our userbase.

Additionally, you’llbe:

  • Designing,running and managing user research using a variety oftechniques
  • Sharing and promoting talking andlearning about users across the company
  • Helpingto educate designers, product managers and content designers onbest practice research techniques
  • Working withthe data analytics team to combine research to discover newinsights
  • Helping to foster a culture of teaminvolvement in user research, team analysis, design rationale anddecision making based on userneeds

Theskills you'llneed

You’ll need tohave experience of doing user research in a product led company andusing both qualitative and quantitative research techniques toaddress design challenges for new and existing products orservices. You’ll also be creative in your problem solving and beable to work well with product squads and stakeholders of varyinglevels. 

We’ll also belookingfor:

  • Knowledge ofresearch techniques, including UX evaluative testing, diarystudies, ethnographic observation, survey design and co-creationworkshops
  • The ability to deliver relevant andeffective insight under varying projectconstraints
  • Excellent communication andcollaboration skills across all levels with an ability to championdesign thinking and influence keystakeholders
  • An interest in up-skilling productteams and building a democratised researchfunction
  • Experience working with analytics anddata teams to support User Researchinsight

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