Design Manager

2 months ago


Northwood, United Kingdom NatWest Full time

Join us as aDesignManager

  • We’ll lookto you to lead and inspire our design team whilst driving thequality of the customer experience for our banking-as-a-serviceplatform end client’s and their customers as well as for ouroperations colleagues.
  • This is an opportunityto gain valuable exposure as you lead relationships with keystakeholders

Whatyou'll do

As aDesign Manager, you'll oversee and prioritise design projectsacross multiple product lines and facilitating design thinkingworkshops and brainstormingsessions.

You’ll be managing,coaching and mentoring a team of designers and user researchers,building advocacy of good UX and design, along with identifying andsocialising tools, templates, and techniques that enable the teamto become even more efficient andeffective.

You’ll alsobe:

  • Ensuringconsistency and quality of design output across theteam
  • Identifying opportunities to improve ourexisting digital experiences, focusing on their usefulness,usability, visual design, content, andbranding
  • Presenting design concepts andrationales to senior leadership, stakeholders andclients
  • Uncovering useful qualitative andquantitative insights to obtain buy in from teams and stakeholders,making sure opportunities and problems are clearlyunderstood
  • Contributing to the evolution of ourdesign system and UI componentlibrary

Theskills you'llneed

To succeed inthis role, you’ll need an expert understanding of human oruser-centred design methods, usability, user research andaccessibility. You’ll also need strong experience leading designteams in fast paced, technology-driven environments, preferably infintech or bankingsectors.

You’ll have a strongportfolio demonstrating expertise in user-centred design processesand ability to create intuitive, elegant solutions for complexfinancial products

You’ll alsodemonstrate:

  • The ability to solveproblems, and understand issues andopportunities
  • Excellent communication skills,with the ability to articulate design decisions to stakeholders andcollaborate effectively with cross-functionalteams
  • Excellent influencing and story-tellingskills
  • Familiarity with agile methodologies andability to balance user needs with business goals and technicalconstraints in a Banking-as-a-Service context
  • Aproven track record of mentoring and developing junior designers,with experience managing a team of productdesigner

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