Application Support Engineer

Found in: Talent UK C2 - 1 week ago

Hatfield, United Kingdom Ocado Group Full time
We have an exciting new opportunity for an Application Support Engineer to support our new implementations of Oracle HCM and UKG Workforce Management. As a company, we are developing and executing a technical vision to improve the key services that support the wider Ocado business as well as over 15k employees. This is a permanent opportunity based in Hatfield (Hybrid Working)

We believe in fostering a corporate culture that values excellence, continuous improvement, and customer-centricity. As an Application Support Engineer for Oracle HCM, you will play an integral part in our Service Management team with opportunities to shape the function for excellence at 2nd & 3rd level support.

It is a new team which will form the technical core of the Logistics Technology organisation which is modernising the IT infrastructure within Logistics.

Key Responsibilities:
  • Support the Oracle HCM and UKG Workforce Management systems at Ocado Logistics, maintaining key metrics such as response and resolution time.
  • Perform configuration & code changes alongside the 1st level helpdesk.
  • Continuously improve the support framework through automation, self-service capabilities and package routine tasks for 1st level support where possible.
  • Work with our vendors to gain knowledge and improve support processes or design.
  • Work with our vendors through the escalation process.
  • Assist in the technical design process for new customer requirements.
  • Work with and assist the change management process to maintain the HCM systems.

Skills, Experience and Qualifications
  • In depth experience supporting an Oracle HCM implementation including incidents, problem/root cause and changes.
  • A background in IT infrastructure and Cloud-based solutions.
  • Exemplary customer service-focused approach.
  • Strong interpersonal skills, initiative, effective communication, negotiating ability, influencing, and team working.
  • Comfortable working, presenting and collaborating with senior stakeholders.
  • Self-motivated with a positive attitude and strong work ethic.
  • Ability to operate independently and effectively, making progress on tasks while navigating process and project ambiguity.
  • Proven ability to build and maintain strong interpersonal relationships with peers and customers in the organisation.

  • Applications Support Apprentice

    Found in: beBee S GB - 2 weeks ago

    Hatfield, United Kingdom Computacenter AG & Co. oHG Full time

    Location: UK - Hatfield | Job-ID: 207101 | Contract type: Fixed Term Contract | Business Unit: Information Technology   Life on the team Salary: £17,500 Start date: 2nd September 2024 Apprentice qualification: Digital Support Technician – Level 3 Programme length: 16 months Location: Hatfield   Computacenter is offering an...

  • Applications Support Apprentice

    Found in: beBee jobs GB - 2 weeks ago

    Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full time

    Location: UK - Hatfield | Job-ID: | Contract type: Fixed Term Contract | Business Unit: Information Technology Life on the teamSalary: £17,500Start date: 2nd September 2024Apprentice qualification: Digital Support Technician – Level 3 Programme length: 16 monthsLocation: Hatfield Computacenter is offering an exciting apprenticeship opportunity to become...

  • Academic Support Tutor

    3 days ago

    Hatfield, United Kingdom University of Hertfordshire Full time

    **Post Title**: Academic Support Tutor**SBU/Department**: School of Physics, Engineering and Computer Science**FTE**: 1.0 FTE (working 37 hours per week)**Duration of Contract**: Permanent**Salary**: UH7 £36,333 pa with potential to progress to £43,155 pa by annual increment on achieving designated skills and experience**Annual leave**: 35 days plus...

  • Principal Systems Engineer

    Found in: Talent UK C2 - 1 week ago

    Hatfield, United Kingdom Alstom Full time

    Site: Hatfield Appointment Basis: Permanent  Excellent Salary + Benefits Include : Pension, Life Assurance, Contributed Healthcare At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our...

  • Principal Systems Engineer

    Found in: Talent UK C2 - 4 days ago

    Hatfield, United Kingdom Alstom Full time

    Site: Hatfield Appointment Basis: Permanent  Excellent Salary + Benefits Include : Pension, Life Assurance, Contributed Healthcare At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our...

  • Principal Systems Engineer

    Found in: Talent UK C2 - 1 week ago

    Hatfield, United Kingdom Alstom Full time

    Site: Hatfield Appointment Basis: Permanent  Excellent Salary + Benefits Include: Pension, Life Assurance, Contributed Healthcare At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse...

  • Principal Systems Engineer

    Found in: beBee jobs GB - 3 days ago

    Hatfield, Hertfordshire, United Kingdom Alstom Full time

    Site: Hatfield Appointment Basis: Permanent Excellent Salary + Benefits Include: Pension, Life Assurance, Contributed Healthcare At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers...

  • Principal Systems Engineer

    Found in: beBee S GB - 3 days ago

    Hatfield, United Kingdom Alstom Full time

    Site: Hatfield   Appointment Basis: Permanent    Excellent Salary + Benefits Include: Pension, Life Assurance, Contributed Healthcare   At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital...

  • Principal Systems Engineer

    Found in: beBee S GB - 2 weeks ago

    Hatfield, United Kingdom Alstom Full time

    Site: Hatfield   Appointment Basis: Permanent    Excellent Salary + Benefits Include: Pension, Life Assurance, Contributed Healthcare   At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital...

  • Field Service Engineer

    Found in: Talent UK C2 - 1 week ago

    Hatfield, United Kingdom Ocado Group Full time

    We have an exciting vacancy for a driven individual to join our Central Engineering department as a Product Support Engineer with a heavy emphasis on Controls. This is a permanent vacancy with regular travel required. (80% travel, 20% remote)This role forms part of the team that underpins Ocado Technology's technical focus, being a key contributor to your...

  • Windows Engineer

    24 hours ago

    Hatfield, United Kingdom Akkodis Full time

    **Windows Engineer** Modis are currently working in partnership with a market leading service provider to recruit an experienced Windows Engineer to join their team. This is an exciting career opportunity for a talented 3rd Line Engineer/Analyst with expertise in Windows Serverand Virtualisation technologies. On offer is a key position working on a broad...

  • Supported Housing Officer

    Found in: Talent UK C2 - 2 days ago

    Hatfield, United Kingdom One YMCA Full time

    One YMCA is entering a period of rapid expansion and growth, with aspirations to both diversify and strengthen our housing provision. Working with and supported by local partners, whilst accessing a range of funding streams, we aim to successfully deliver the 2025 Missions 25 (5 year) strategy to end / reduce homelessness and rough sleeping across the three...

  • System Engineer

    2 weeks ago

    Hatfield, Hertfordshire, United Kingdom ALSTOM Gruppe Full time

    Alstom Permanent  Excellent Salary + Benefits - Pension, Life Assurance, Contributed Healthcare plus may more Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams...

  • Engineering Technician

    4 days ago

    Hatfield, United Kingdom Premier Engineering Full time

    **ROLE- Mechanical Technician** **LOCATION- Hatfield** **TERM- Permanent** **SALARY- £23,000- £28,000 per annum (dependent on experience)**My client works within the manufacturing sector, and they are looking to take on an Mechanical Engineering Technician, on a permanent basis, in the Hatfield area. **The Mechanical Technician will ideally have the...

  • Digital Support Technician Apprentice

    Found in: beBee jobs GB - 2 weeks ago

    Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full time

    Location: UK - Hatfield | Job-ID: | Contract type: Fixed Term Contract | Business Unit: Information Technology Life on the teamSalary: £17,500Start date: 2nd September 2024Apprentice qualification: Digital Support Technician – Level 3 Programme length: 16 monthsLocation: Hatfield During this apprenticeship you will be part of the Group Information...

  • Cloud Engineer

    Found in: Talent UK C2 - 2 weeks ago

    Hatfield, United Kingdom Computacenter Full time

    Location: UK - Hatfield, UK - London, UK - Mobile England | Job-ID: 204629 | Contract type: Standard | Business Unit: System Engineering & Technicians Senior Cloud Engineer   Life on the team Part of Computacenter’s Group Information Services function, Central Infrastructure operates from the UK, Germany, France, the US and India to...

  • Digital Support Technician Apprentice

    Found in: beBee S GB - 2 weeks ago

    Hatfield, United Kingdom Computacenter AG & Co. oHG Full time

    Location: UK - Hatfield | Job-ID: 207100 | Contract type: Fixed Term Contract | Business Unit: Information Technology   Life on the team Salary: £17,500 Start date: 2nd September 2024 Apprentice qualification: Digital Support Technician – Level 3 Programme length: 16 months Location: Hatfield   During this apprenticeship you...

  • Trainee Forklift Engineer

    Found in: beBee S GB - 2 weeks ago

    Hatfield, United Kingdom Hodfin Full time

    Job Title - Vehicle Technician / Forklift Engineer, Field Service Location - Field Based - St Albans & Surrounding Area Salary - 50k OTE + fantastic benefits listed below Company Our Client is a market leading manufacture within the Material Handling sector, leading the way on new Technologies including Automated Vehicles. They are large enough to have a...

  • Trainee Forklift Engineer

    Found in: beBee jobs GB - 2 weeks ago

    Hatfield, Hertfordshire, United Kingdom Hodfin Full time

    Job Title - Vehicle Technician / Forklift Engineer, Field Service Location - Field Based - St Albans & Surrounding Area Salary - 50k OTE + fantastic benefits listed below Company Our Client is a market leading manufacture within the Material Handling sector, leading the way on new Technologies including Automated Vehicles. They are large enough to have a...

  • Senior Business Support Assistant

    7 days ago

    Hatfield, United Kingdom University of Hertfordshire Full time

    **Post title**: Senior Business Support Assistant**SBU/Department**: Department of Estates**FTE**: 1.0 FTE (working 37 hours per week) - though consideration would be given to a request for part time hours**Duration of contract**: Permanent**Salary**: UH5 £25,642 per annum with potential to progress to £28,762 per annum by annual increments on achieving...