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Costa Coffee Assistant Manager
4 months ago
About Us
Are you passionate about
serving the highest quality coffee and offering customers a personalised
service with a memorable experience? That’s Costa We take pride in offering a
friendly welcome within a relaxing environment.
Costa is the UK’s
favourite coffee shop, and we would love for you to be a part of our team
This Costa store is owned
by Goldex Investments Ltd. We are an Award Winning Multi Brand Company with
stores throughout the South East of England... Our motto is “Investing In The
Future” and that includes our staff. Our People Are What Makes Us Great
Benefits
- Attractive Salary Package
- Yearly managerial bonus
scheme incentive - 50% Staff discount and a
Free Core Drink whilst working, 25% off all Costa Coffee stores (discount card) - Full, structured
training including Barista, Brand Standards, Food Safety Level 2 - The potential
opportunity to complete the Barista Maestro course - We love to internally
promote our staff so they grow with us, creating a long term career path - Company Pension
- 28 day holiday
- Refer a friend scheme
and receive £150 per candidate (T&C’s apply) - 20% off Goldex
Staycations on Thanet Coast (for 2 or more nights) - Opportunity to volunteer
for the Goldex and Costa Foundation - Access to a range of
local and national discounts with The Life Style Card - Recognition
opportunities: Hampers for Workiversary’s, Store of the Month, Customer Feedback
Award, Achievement Awards
How you can impact the business
- Your excellent customer
service skills will maintain a warm and welcoming environment guaranteeing
repeat custom - You will support with the accurate and
timely completion of all store documents including having rotas completed in
advance to ensure staff punctuality and organisation - Take an active role in assisting your
line manager with the training and development of the team in store, including
encouraging progression to create a skilled team - You will ensure that all compliance and Health
and Safety standards such as allergens, full completion of store documents such
as the log book and in store risk assessments to maintain and pass EHO visits - Assist your line manager to oversee
optimal stock and wastage levels by ensuring proper ordering, training of key
staff and monitoring sales patterns ensuring minimal waste - You
will maximise sales opportunities through excellent presentation, optimal
ordering and all relevant sales techniques such as up selling as outlined in
brand standards - You will work with your line manager to
monitor KPI’s and ensure targets are being met and reviewed consistently
through development plans in order to hit store targets. - Keep up-to-date with relevant Costa
Coffee brand standards and communications including internal Goldex Investments
standards and communications, to ensure compliance and the passing of Costa
Checks - Your people management skills will
ensure that you are constantly pushing your to get the best out of them - To ensure consistent communications
with both your Line Manager and Office Staff to keep stores functioning. This
includes payroll and HR queries, raising maintenance issues and submitting
banking and any required paperwork on time
Essential Requirements
- Enthusiasm to execute outstanding customer
service - Friendly manner
- Communicate confidently with customers
- Flexible approach (ability to be multi-skilled)
- Willingness to learn
- Ability to work within a team and individually
- Presentable and able to follow uniform brand
standards - Reliable & committed
- Flexible to be available for shifts
Desirability’s
- Assistant Management and Barista experience
- Worked within a customer facing environment
- Worked in the hospitality/ retail industry
