Veterinary Receptionist

1 week ago


Milton Keynes, United Kingdom CVS Group Plc Full time

Veterinary Receptionist - Astonlee Veterinary Centre

Practice Site: Astonlee Veterinary Centre

Astonlee Veterinary Centre

"We have a fantastic opportunity for a Veterinary Receptionist to join our team here at Astonlee Veterinary Centre

Do you want to be a part of a team that is supportive, innovative and strives to be the best at what they do? At Astonlee, our supportive and friendly team are committed to providing both exceptional customer service and outstanding clinical care to our loyal clients and their pets. We are looking for a new Veterinary Receptionist to join our innovative team and journey of success.

This is a permanent Veterinary Receptionist role working 35 hours per week plus 1:4 Saturdays. Our opening hours are 8am-8pm Monday to Friday and 8am-12pm Saturdays. We are looking for someone who has the flexibility to provide cover for holidays and sickness. This role will include varying shifts to cover all of our opening hours and involves frequent 8pm finishes.

As a receptionist you will provide a friendly, efficient and professional service to our clients and their animals. You will need to be able to work well both within a team and independently, sometimes under high pressure.

Previous veterinary receptionist experience would be preferable but not essential.

Main duties would include:

 Answering the telephone, booking appointments and processing prescription requests  Dealing with clients at the reception desk, taking payments and dealing with enquiries  Assisting with insurance claim processing and answering insurance based queries  Accurately recording client and animal information on our IT system, so good IT skills would be preferable  Cleaning duties are involved

In return, we can offer you (pro rata):

 Salary in line with National Minimum Wage  6 weeks leave a year (5 weeks plus bank holidays/equivalent) rising to 7.6 weeks leave a year after first 5 years of service (1 extra day per annum based on service)  Industry leading enhanced Maternity, Paternity and Adoption Leave pay offering 10 weeks full and 10 weeks half pay  Pension  Staff discount scheme on Veterinary bills and products  Employee Assistance Programme  Access to First Aid for Mental Health and Wellbeing Champions across CVS and trained CVS colleagues in this role.

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