Overseas Visitors Officer

2 weeks ago

Northampton, United Kingdom Northampton General Hospital Full time

Job summary

The post holder has responsibility for:

To advise to the Trust's staff and patients in determining whether patients are liable for assist in maximising cost recovery and incentive payments to the TrustTo assist in the design of training aids and communication promoting awareness of the Overseas Patients policy and legislative assist and provide information to the Department of Health, NHSI, Finance and the Trust as required.

Main duties of the job

The post holder has responsibility for:To advise to the Trust's staff and patients in determining whether patients are liable for charges.

To assist in maximising cost recovery and incentive payments to the Trust

To assist in the design of training aids and communication promoting awareness of the Overseas Patients policy and legislative requirements.

To assist and provide information to the Department of Health, NHSI, Finance and the Trust as required.

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Job description

Job responsibilities

ROLE AND RESPONSIBILITIESIdentification

To be the contact for all departments regarding the identification of Overseas Visitors.

To assist in interviewing patients to determine their eligibility for NHS treatment, including obtaining relevant documentation such as proof ofexemption.

Communicate with patients and their relatives to advise whether they are eligible for treatment, providing them with the necessary advice andinformation.Communicate with clinical and management teams to alert them of nonentitled patients.

Income

Provide advice to patients and their relatives regarding their status and the costs of treatment.

To assist in helping to securing payment from patients who are not eligible before treatment is commenced (where treatment is not immediatelynecessary), liaising with clinical and managerial staff throughout the process.

Ensure accurate records of any meetings, interviews or enquiries made.

Maintain a record management system to ensure accurate and robust records of patient details, activity, income and trends are maintained.

Liaise with external agencies, including NHSI, Department for Work and Pensions, Counter Fraud and the UK Border Agency when appropriatepatients have been identified.

To arrange for interim and final accounts / invoices for patients, liaising closely with the Financial Services department to ensure that appropriatepayments are made, and/or ensure awareness of the status of the account.

Ensure all European Economic Area (EEA) exempt patients are entered on the National Web Portal following appropriate verification of patientsEuropean Health Insurance Cards (EHIC) to enable costs to be recovered from member states, and audit incentive payments received.

Policy and Procedure

To interpret Department of Health (DoH) guidelines and regulations, and use these to make decisions as to whether patients are exempt or liable forcharges.

Ensure Trust policies are maintained with the latest guidelines and legislative changes.

Attend relevant external meetings on behalf of the Trust.

Reporting

To maintain comprehensive and accurate records to facilitate all internal and external reporting requirements.

Update National Summary Care Record (national database) with appropriate details following the outcome of identification investigations.

Provide accurate monthly information to be submitted to the National Web Portal

To ensure investigation and outcome details recorded timely and accurately on the Overseas tracking database

Provide detailed and accurate information to enable internal financial reporting and the correct production of invoices.

Training & Compliance

Responsible for updating National Summary Care Records as required by the Home Office Visitor & Migrant Cost Recovery Programme

Responsible for updating CaMIS with Overseas Visitor Status

Person Specification

Education Training & Qualifications

Essential

GCSE's in Maths & English Part qualified CCAB accountant / finalist / professional stage or Demonstrate equivalent level of substantial experience in financial accounting and /or credit control environment

Desirable

Demonstrate current professional CPD

Knowledge & Experience

Essential

Some NHS finance experience with a demonstrable track record of success In depth knowledge of the NHS Overseas Patient regulations Knowledge of the administration and billing rules associated with Overseas patients Experience of liaising with clinical colleagues and patients Knowledge of and demonstrable use of Summary Care Record Clear understanding of patient confidentiality, information governance and Data Protection issues

Desirable

Experience of managing staff Knowledge of NHSPS

Skills & Abilities

Essential

Organisational skills / ability to learn Competent use of MS Office - Excel, word and database input Excellent judgement in complex fact finding situations which require analysis and interpretation of a range of options Excellent written and verbal communication and interpersonal skills to people at all levels within and outside of the organisation Ability to work without supervision and to deliver to deadlines

Desirable

Experience using eFin, Timeware or equivalent financial accounting system

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