Restaurant Host or Hostess

Description

Bombay Story is an informal, modern, genuine Indian
restaurant. The concept is based on the highest-quality Indian street and
home-cooked food. Salads, grills, and breads feature in a short but
well-thought-out, versatile all-day menu.

Bombay Story is Fulfilling, Colourful, Fun, Edgy,
Multicultural, Fast, Casual, Global influence, Young, Dynamic, and Affordable.
We love the idea of people enjoying our dishes without thinking they have
sacrificed an ingredient or flavour to conform to healthy eating.

The Bombay Story team is made up of passionate individuals
with big personalities. Most importantly, they love service excellence
delivered in our unique, upbeat, and vibrant style.

We are looking for a professional Host or Hostess to join
our team and be the first point of contact for our guests. You will need to be
at the service of our guests from the moment they arrive till they leave and
ensure they have an excellent experience. Your contribution will directly
impact the quality of the ambiance and atmosphere we offer our customers,
therefore drive footfall and profits.

Host/Hostess
responsibilities include greeting guests, providing accurate wait times, and
escorting customers to the dining and bar areas. For this role, you should have
solid organizational and people skills to ensure our guests have a positive
dining experience from the moment they arrive until their departure. You should
also be available to work weekend shifts. 

The Role

·       Welcome guests to the venue

·       Escort customers to assigned
dining or bar areas

·       Provide menus and announce
Waiter/Waitress’s name

·       Gather customer’s feedback

·       Monitor customer satisfaction
while dining and alert the area's responsible staff.

·       Greet customers upon their
departure.

·       Making menu recommendations,
answering questions and sharing additional information with restaurant
patrons

·       To assist the Restaurant Manager
and their Assistants in keeping the morale of the Team up through social and
educational events.

·       Coordinate with wait staff about
available seating options

·       Maintain a clean reception area

·       Cater to guests who require
extra attention (e.g. children, elderly)

·       Answer incoming calls and
address customers’ queries

·       Assist wait staff as needed

·       Occasionally taking customer
orders and delivering food and beverages

·       Good knowledge of the menu and
specials.

Skills &
Competences

·       We up skill and train people
with personalities so no previous experience is required BUT experience in
the personality department is key

·       A good understanding of IT and
POS systems

·       Excellent communication skills

Qualifications and
Requirements of the position

·       English as a first or second
language (spoken, written and reading)

·       Additional education, training,
certificates, or experience may be required.

·       Meets state minimum age to serve
alcohol.

·       Availability to work nights,
weekends, and holidays.

·       Positive, engaging personality
and professional appearance.

·       Basic math and computer skills.

·       Exceptional interpersonal and
communication skills.

·       Strong task and time management
abilities.

·       Eye for detail and understanding
of drink mixing tools and techniques.

·       Well groomed and presentable

·       Discretion and Loyalty

·       The ability to multi task

·       Excellent timekeeping

·       Flexible working hours (incl.
working on bank holidays)

·       Any necessary working permits