IT Support Technician

7 days ago

Sheffield, United Kingdom Primetals Technologies Full time

THE ROLE

An exciting opportunity for an IT Support Technician to join our internal IT Department and play an essential role in the operation of our IT systems and infrastructure.

Working as a key part of the IT team, this role will have split responsibilities. A large part of this role will be supporting our SAP Support Analyst. The role of the IT Support Technician will take over the day-to-day SAP activities and user support.

This role will also include general service desk type activities, such as supporting users remotely and in person with technical issues, guiding them through systems configuration and troubleshooting, whilst aiming to resolve issues with efficiency.

This role will report to the UK Head of IDT and will have regular contact with colleagues from all functional areas of the UK business.

You will have outstanding communication and interpersonal skills, be an excellent problem solver and have a positive and solution orientated attitude.

 MAIN OBJECTIVES AND RESPONSIBILITIES

Provide quick and effective assistance with defined IT systems. Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance.  Prioritize customer satisfaction in all communications, escalating unresolved issues to the Head of IT Work with the ATOS service desk as required to ensure problems are resolved quickly. Represent Primetals Technologies Ltd with professionalism and integrity while helping to advance our company mission. Monitor and respond to requests received via the IT mailbox in a timely manner. Provide first line support for defined applications such as SAP. Help internal customers with troubleshooting around hardware and applications. Provide additional support across the IT team as required.

DESIRED SKILLS AND EXPERIENCE

Proficient level of IT skills and the ability to learn quickly. Strong time management skills with the ability to work to tight timescales. Ability to work individually as well as part of a team. Problem-solving and analytical skills The ability to break down technological processes and deliver clear, step-by-step instructions to internal customers. Patient, friendly demeanour with a good aptitude for listening. Strong verbal and written communication skills Commitment to providing exceptional customer service.

WHY WORK FOR PRIMETALS TECHNOLOGIES?

Our values are the foundation of culture and ways of working for all employees across Primetals. We believe individuals should take ownership of their work and are empowered to deliver solutions to be effective in what we do. As a global business, there is a strong need to work together, and we respect each other views and opinions.

Benefits of working for us:

Flexible and hybrid working arrangements. Financial incentives including free private healthcare (through Westfield), the option to select other benefits such as streaming services and greenspace memberships. Minimum 26 days annual leave with the option to buy or sell accordingly. Bespoke personal development plans Support with further education and qualifications (where relevant) Annual Chartership fees covered. The chance to work, contribute and develop within a global leader in their market.

ADDITIONAL INFORMATION

Must have current UK Driving License, as well as the right to live and work in the UK.

The following are desirable requirements for the position:

Experience working as an IT help desk technician or in a similar IT support role. Some IT support experience of systems such as Microsoft Office, SAP etc would be an advantage. Although training will be provided to the right candidate. Experience troubleshooting hardware and software. Passion for problem-solving and delivering good customer service. Tech savvy, with experience working in a tech-related field. Ability to diagnose and resolve a variety of technical issues. Collaborative mindset, working within a small team we all help each other to support business demands.

ABOUT PRIMETALS TECHNOLOGIES LTD

Primetals Technologies is a group company of Mitsubishi Heavy Industries. Operating globally with a world-class product portfolio to guarantee excellence in metals production across the entire value chain - from raw materials to the finished product. This includes fully integrated technology, automation and environmental solutions, high-end manufacturing capability and comprehensive life-cycle services. For our customers, this means that they can count on long-term, reliable, and dedicated support to master the challenges facing the metals market today and in the future. Together, we meet the commitments of quality, sustainability, and performance at every step along the production route.

  • IT Support Technician

    2 months ago

    Sheffield, United Kingdom CV-Library Full time

    Job Role: IT Support Engineer Location: Sheffield Salary: £39,921.92 We are seeking a dedicated IT Support Technician to join our team at GFSL Join a team that is more than just a group of colleagues - we work Monday to Friday as a supportive and driven family, working together to create a safe and nurturing environment. The GFSL IT department...

  • IT Support Technician

    1 month ago

    Sheffield, United Kingdom Gov Facility Services Ltd (GFSL) Full time

    Job Role: IT Support Engineer Location: Sheffield Salary: £39,921.92We are seeking a dedicated IT Support Technician to join our team at GFSL Join a team that is more than just a group of colleagues - we work Monday to Friday as a supportive and driven family, working together to create a safe and nurturing environment.The GFSL IT department are looking to...

  • Homecare Support Technician

    4 days ago

    Sheffield, Sheffield, United Kingdom Barratt Developments Full time

    Job DescriptionWe are seeking a highly skilled and motivated individual to join our Customer Care team as a Homecare Support Technician. As a key member of our team, you will be responsible for providing excellent customer service, resolving defects and issues, and ensuring that our customers' homes meet the highest standards.You will work closely with our...

  • IT Support Technician

    2 months ago

    Sheffield, United Kingdom Government Facility Services Ltd Full time

    Job Role: IT Support Engineer Location: Sheffield Salary: £39,921.92We are seeking a dedicated IT Support Technician to join our team at GFSL Join a team that is more than just a group of colleagues - we work Monday to Friday as a supportive and driven family, working together to create a safe and nurturing environment.The GFSL IT department are looking to...

  • Vehicle Technician

    4 weeks ago

    Sheffield, United Kingdom Octane Recruitment Full time

    Vehicle Technician Sheffield Monday - Friday 40 hours 8:30am - 5:00pm up to £33,000 plus bonus Ref: OC17035 We are seeking a skilled and experienced Vehicle Technician to join our client's main dealership in Sheffield. The successful Vehicle Technician will be responsible for diagnosing, repairing, and maintaining a variety of vehicles. Vehicle...

  • Food Technician

    3 weeks ago

    Sheffield, United Kingdom CV-Library Full time

    Food Technician Role in Sheffield - Join Our Partner School! Are you a skilled Food Technician with a passion for practical learning? Academics is excited to present part-time role in one of our partner secondary schools in Sheffield! Perfect for a Food Technician who loves hands-on support in Food Technology and Textiles for years 7 to 9. Develop your...

  • DT Technician

    4 weeks ago

    Sheffield, United Kingdom CV-Library Full time

    Job Advert: DT Technician - Immediate Start in Rotherham | Join a Thriving School Environment Position: Design and Technology (DT) Technician Location: Rotherham, South Yorkshire Start Date: ASAP Salary: Competitive, based on experience Contract Type: Full-time, Temporary Are you a skilled and enthusiastic DT Technician looking for your next exciting...

  • DT Technician

    3 days ago

    Sheffield, United Kingdom Tradewind Recruitment Full time

    Job Advert: DT Technician - Immediate Start in Rotherham | Join a Thriving School Environment Position: Design and Technology (DT) Technician Location: Rotherham, South Yorkshire Start Date: ASAP Salary: Competitive, based on experience Contract Type: Full-time, Temporary Are you a skilled and enthusiastic DT Technician looking for your next exciting...

  • AutoCAD Technician

    1 month ago

    Sheffield, United Kingdom CV-Library Full time

    AutoCAD Technician Salary: Circa £35k per annum Location: Sheffield Metalis are currently working with a well-known engineering and manufacturing company based in Sheffield who are looking to add an AutoCAD Technician to ensure the support of all projects, producing and modifying engineering drawings. The role is a permanent vacancy. The...

  • NDT Technician

    2 months ago

    Sheffield, United Kingdom CV-Library Full time

    Our client offer services to a varied customer base which include the Chemical, Oil and Gas, Aerospace, Medical, Nuclear and General Engineering industries. To support their continued expansion and customer demand, twe are recruiting 2 NDT technicians to join them. The NDT Technician: * PCN Level 2 qualified in ultrasonic inspection of forgings/wrought...

  • NDT Technician

    6 months ago

    Sheffield, United Kingdom Arthur Rose Recruitment Ltd Full time

    Our client offer services to a varied customer base which include the Chemical, Oil and Gas, Aerospace, Medical, Nuclear and General Engineering industries.To support their continued expansion and customer demand, twe are recruiting 2 NDT technicians to join them.The NDT Technician: * PCN Level 2 qualified in ultrasonic inspection of forgings/wrought...

  • IT Technician

    3 weeks ago

    Sheffield, United Kingdom CV-Library Full time

    IT Technician Sheffield - 5 days per week on site £25,000 to £27,000 + Full Training + Holiday + Pension Are you an IT/Computer Science Graduate looking for your first role in IT? Do you now want to break into the industry in a role that will offer full training and excellent technical progression? This is a unique and exciting opportunity...

  • Maintenance Technician

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Michael Page (UK) Full time

    About the RoleWe are seeking a skilled Maintenance Technician to join our team at Michael Page (UK) in Sheffield. As a key member of our engineering team, you will be responsible for performing routine maintenance on equipment and machinery, diagnosing and repairing mechanical and electrical faults, and ensuring compliance with health and safety...

  • Field Service Technician

    1 month ago

    Sheffield, Sheffield, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Field Service TechnicianJob Summary: We are seeking a skilled Field Service Technician to join our team at Rise Technical Recruitment Limited. As a Field Service Technician, you will be responsible for providing comprehensive technical support to our clients in the Midlands region.Key Responsibilities:Carry out routine maintenance and repairs on...

  • HGV Technician

    6 months ago

    Sheffield, United Kingdom MAN Truck & Bus UK Full time

    Are you a qualified HGV Technician looking for a new opportunity for one of the big six truck manufacturers in the UK?Do you have previous experience of working with HGVs, ideally in a workshop environment?Here at MAN Truck & Bus, we are looking for an experienced HGV Technician to join our depot in Sheffield on a full-time, permanent basis.We would like to...

  • HGV Technician

    6 months ago

    Sheffield, United Kingdom MAN Truck & Bus UK Ltd Full time

    Are you a qualified HGV Technician looking for a new opportunity for one of the big six truck manufacturers in the UK? Do you have previous experience of working with HGVs, ideally in a workshop environment? Here at MAN Truck & Bus, we are looking for an experienced HGV Technician to join our depot in Sheffield on a full-time, permanent basis. We would...

  • Heavy Goods Technician

    1 month ago

    Sheffield, Sheffield, United Kingdom Biffa Waste Services Limited Full time

    HGV Technician Job DescriptionJob Title: HGV TechnicianJob Type: Full-timeLocation: SheffieldBiffa Waste Services Limited is seeking an experienced HGV Technician to join our team. As an HGV Technician, you will be responsible for the maintenance and repair of vehicles and waste management handling equipment to meet health and safety legislation and DVSA...

  • Science Technician

    3 days ago

    Sheffield, United Kingdom Tradewind Recruitment Full time

    Job Advertisement: Science Technician (Full-Time, January - Easter 2025) Location: Sheffield, South Yorkshire Are you a passionate and organised individual with a keen interest in science? An excellent opportunity has arisen for a Science Technician to join a friendly and high-performing school in Rotherham. This full-time position is available from January...

  • Science Technician

    2 weeks ago

    Sheffield, United Kingdom CV-Library Full time

    Job Advertisement: Science Technician (Full-Time, January - Easter 2025) Location: Sheffield, South Yorkshire Are you a passionate and organised individual with a keen interest in science? An excellent opportunity has arisen for a Science Technician to join a friendly and high-performing school in Rotherham. This full-time position is available from January...

  • Service Technician Role

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Medstrom Full time

    Job DescriptionMedstrom seeks a motivated and customer-focused Service Technician to join our team in Sheffield. As a Service Technician, you will be responsible for providing top-notch technical support and ensuring the highest level of customer satisfaction.Key ResponsibilitiesDeliver exceptional customer service and resolve technical issues...