Aftersales Manager

Jemca  are currently offering a fantastic opportunity for an  Aftersales Manager  to join our business based out of our  Lexus Croydon dealership.

As an Aftersales Manager, you will play a key role in the progress of the business through meeting targets alongside the management team. Friendly and professional, you will inspire your team to make every customer’s experience at the dealership exceptional. Naturally confident, with a wealth of managerial experience you will have strong leadership skills and have the ability to implement change to take the dealership to new heights.

You will be ensuring the effective and efficient operation of the Service, Parts and Bodyshop Departments, be a people person by nature who has the ability to build great relationships with customers, manufacturer partners and colleagues. You will have the drive and determination to create and maintain a team that always delivers the best customer service and have previous experience of managing a large Department in a franchised car dealership.

What we need.

Team management and development

Carry out recruitment and selection of new team members in accordance to Jemca’s recruitment policy, hiring new recruits with the necessary skills to perform their new role. Establish and agree individual targets for your team members to ensure everyone is aligned to their responsibilities and personal development. Ensure the Aftersales team attend all company and manufacturer training when it’s needed. Encourage, support, and motivate the team, making it an enjoyable environment. Appraise & Coach the team to maximise their potential and the department’s success

Customer management & communication

Be involved directly with customers daily. Train and motivate staff to deliver the best possible service to make our customers happy. Resolve all customer complaints by following team procedures and regain customer satisfaction.

Department budget management

Monitor the daily financial performance of the department and take corrective action when needed. Monitor and maintain effective cost control for the department. Regularly review the department’s debt status and react with actions when needed. Control the invoicing procedure to ensure accuracy on all job costs. Regularly review all pricing policies including labor rates, fleet discounts, parts pricing/oil rates and competitor analysis and adapt where needed. Develop and operate advertising and promotional activities alongside the Service department marketing plan. Review the costs and effectiveness of marketing spend regularly for the department. Monitor workshop product and performance daily across the team and individually. Maintain appropriate staff levels to manage the department effectively including overtime and holiday to minimise department impact. Ensure the team follows the Ministry of Transport standards so MOTS are carried out efficiently and effectively. Review and comply with the Toyota Division manufacturer’s standards. Feed information to the team keeping them aware of day-to-day running aims, future plans, processes, systems and policies for a customer focused environment. Present at internal meetings, providing updates to Senior Management on the department performance, target results and future plans. Carry out other duties when needed at the Centre.

Your Skills.

Relevant experience in a leadership role Proven track record in Aftersales within the Automotive sector Technical qualifications A clean, current driving licence Willingness to work additional hours as required Experience and skills to review financial, volume and operational objectives

Brand

Lexus

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