CAU Booking Support Clerk

3 weeks ago


Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job summary

The primary purpose of this role is to work as an administrative support to the Clinical Administration Unit providing comprehensive support across clinical administration with primary responsibility to a clinical division.

Main duties of the job

The post holder must support CAU Team in managing the inpatient, outpatient and day cases waiting lists for a delegated number of consultants within a specialty, in accordance with Government Access Targets and the Trust's Access Policy.

To work as an administration office team member to ensure effective provision of administrative support, telephone contact point, cross cover and workload. Undertaking with the Senior Booking Clerk and Team Leader, both formal and informal review of the success and the development of this post within the team.

About us

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Would you like to work flexibly?In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Job description

Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - (

Interview Date: To be confirmed

Person Specification

Knowledge

Essential

Knowledge of Trust Access policy Clinic Appointments Track case notes

Desirable

Allscripts knowledge ERS System Sunrise System

Skills

Essential

Deal with telephone enquiries Ability to prioritise work Load Filing of copy letters

Desirable

Exchange information with other staff

Experience

Essential

Good standard of general education NVQ 2 or equivalent experience (2/3years) Good level of written & spoken English Minimum of 2/3 years administrative experience

Desirable

Knowledge of Patient Centre or similar systems Computer literate and good keyboard skills Minimum of 1 year customer care experience Excellent telephone manner

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