Customer Service Agent

Found in: Talent UK C2 - 2 weeks ago


Edinburgh, United Kingdom Menzies Aviation Full time

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Deliver high performance standards around all aspects of Customer Services and customer processing, meeting the requirements of our airlines and maintaining health and safety to the highest standard. Follow good working practices in accordance to company policies and procedures at all times

What you will be doing

Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey. Always ensure safety and Security is never compromised. Check customers travel documentation together with relevant identification to ensure compliance with governing bodies. Check customers into airline systems adhering to policies and procedures. Issuing boarding passes and bag tags with the correct AAA followed. You will process customers using an automated DCS or manual system ensuring full compliance with regulatory, company and airline requirements.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

Safety, Security and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work. You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.



  • Edinburgh, United Kingdom Data Vertex Full time

    Join our thriving organization as a Remote Customer Service Agent/Administrator, a unique role combining the customer-oriented focus of a service agent with the precise, detail-oriented skills of an administrator. As a Remote Customer Service Agent/Administrator, you will serve as a front-line ambassador for our brand while also ensuring smooth and...

  • Customer Service Returns Agent

    Found in: Talent UK 2A C2 - 4 days ago


    Edinburgh, United Kingdom Logic 360 Ltd Full time

    Are you looking to join one of the leaders in the Vehicle Rental industry as a Customer Service Returns Agent?Do you have a full, valid, clean drivers license with a minimum of 4 years experience?Then this is the opportunity for you!This customer facing service focussed role is ideal for someone looking for flexibility (day, evening and weekend shifts...


  • Edinburgh, United Kingdom Logic 360 Ltd Full time

    Are you looking to join one of the leaders in the Vehicle Rental industry as a Customer Service Returns Agent? Do you have a full, valid, clean drivers license with a minimum of 4 years experience? Then this is the opportunity for you! This customer facing service focussed role is ideal for someone looking for flexibility (day, evening and weekend...

  • Customer Service Returns Agent

    Found in: Whatjobs ES C2 - 4 days ago


    Edinburgh, United Kingdom Logic 360 Ltd Full time

    Are you looking to join one of the leaders in the Vehicle Rental industry as a Customer Service Returns Agent?Do you have a full, valid, clean drivers license with a minimum of 4 years experience?Then this is the opportunity for you!This customer facing service focussed role is ideal for someone looking for flexibility (day, evening and weekend shifts...

  • Customer Service Field Agent

    Found in: Talent UK 2A C2 - 4 days ago


    Edinburgh, United Kingdom Randstad Delivery Full time

    Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation?This is the perfect role for you!Position: Driving Field Agent Location: EdinburghHourly rate: £12.40Duration: 3 months+ Hours: 22 -30 pwContract type: Temporary (weekly pay through Randstad)...


  • Edinburgh, United Kingdom Randstad Delivery Full time

    Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation? This is the perfect role for you! Position: Driving Field Agent Location: Edinburgh Hourly rate: £12.40 Duration: 3 months+ Hours: 22 -30 pw Contract type: Temporary (weekly pay through...

  • Customer Service Field Agent

    Found in: Whatjobs ES C2 - 4 days ago


    Edinburgh, United Kingdom Randstad Delivery Full time

    Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation?This is the perfect role for you!Position: Driving Field Agent Location: EdinburghHourly rate: £12.40Duration: 3 months+ Hours: 22 -30 pwContract type: Temporary (weekly pay through Randstad)...


  • Edinburgh, United Kingdom Pertemps Scotland Full time

    If you are a natural people person who has excellent communication skills, takes pride in their work, have great attention to detail and already have experience in delivering excellent customer service, then becoming a customer service advisor for oneof the UK's largest banks may be the perfect opportunity for you. **Location**: Teviot House, South Gyle,...


  • Edinburgh, United Kingdom TBF Centre ta KW Scotia Full time

    Keller Williams Scotland, one of Scotland's fastest growing Estate Agents, is looking for Self-Employed Estate Agents (with or without experience) to join our successful team of 400 UK-wide agents. This is a great opportunity develop your Estate Agent career within the world’s largest premium estate agents brand with 185,000+ agents globally. The key to...


  • Edinburgh, United Kingdom iSupply Group Full time

    iSupply Group (Scotland) Ltd. are recruiting multiple Fleet Service Agents for their Client in Edinburgh. The job is to support the Ramp Operation and consists mainly of loading, unloading, scanning and transporting in a safe and efficient manner following established working practices and procedures. **Essential Criteria/Checks** - Must have a current...


  • Edinburgh, United Kingdom CCA Recruitment Full time

    Are you fluent in French and seeking a role in a global company with exceptional career prospects? We're in search of driven, enthusiastic Customer Service Advisors to join our team as we embark on a journey of growth and expansion. In return, we offer an innovative and dynamic work environment, coupled with a competitive benefits package. Our comprehensive...

  • Reservations Agent

    1 day ago


    Edinburgh, United Kingdom YOTEL Edinburgh Full time

    The role of PAC Crew (Reservations Agent) working at YOTEL is one of continued development and never a dull day! You will get to interact with our great guests before and during their stay, making sure their stay at YOTEL Edinburgh & YOTEL Glasgow is seamless - making you very important to us indeed! You must be passionate about customer service. What's in...

  • Customer Service Agent

    Found in: Talent UK C2 - 6 days ago


    Edinburgh, United Kingdom Menzies Aviation Full time

    Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. Role Purpose Support...


  • Edinburgh, United Kingdom Foundever Full time

    **Required Language** German **Employment Type** Full time **Contract Type** Permanent **Description** **German Customer Service Agent** We provide customer support services for many different clients and if that doesn’t sound exciting to you, we can assure you it is! We challenge you to come and work for us in a multilingual fun environment, where...

  • Site Agent

    1 week ago


    Edinburgh, United Kingdom Cityscape Full time

    My client is a leading infrastructure company providing construction, civil engineering, plant hire, and rail services throughout the UK. With a commitment to excellence and innovation, they deliver projects of all sizes with integrity and professionalism. As they continue to expand and undertake exciting new ventures, they are seeking a dynamic and...


  • Edinburgh, United Kingdom The Hairy Coo Full time

    **Position**:Check-In Agent **Location**:Edinburgh City Centre The Hairy Coo are looking for an enthusiastic, reliable and organised individual to assist with our check-in system for our daily tours. We require a fresh team of people to cover our tour departures on a rota basis from 7am-9am to assist with out very busy check-in process. This team will be...


  • Edinburgh, United Kingdom Cityscape Full time

    My client is a leading infrastructure company providing construction, civil engineering, plant hire, and rail services throughout the UK. With a commitment to excellence and innovation, they deliver projects of all sizes with integrity and professionalism. As a Site Agent for my client, you will be responsible for the successful execution and delivery of...

  • Viewing Agent

    1 day ago


    Edinburgh, United Kingdom Rettie and Co. Full time

    **Key details**: **Location**:Edinburgh **Department**:Lettings **Reports to**:Client Services Manager **Hours per week**:37.5 hours **About the role**: As part of the Edinburgh Lettings Team, you will act as the principle viewer for all marketed properties and ensure that our viewings process is carried out in a highly efficient manner in order to best...

  • Site Agent

    2 weeks ago


    Edinburgh, United Kingdom Cityscape Full time

    My client is a leading infrastructure company providing construction, civil engineering, plant hire, and rail services throughout the UK. With a commitment to excellence and innovation, they deliver projects of all sizes with integrity and professionalism. As they continue to expand and undertake exciting new ventures, they are seeking a dynamic and...

  • Customer Service

    1 day ago


    Edinburgh, United Kingdom Boost Promotions Full time

    **Job Title**:Customer Service Assistant **Location**: Edinburgh Are you enthusiastic and looking for an exciting opportunity to kickstart your career in sales? Boost Promotions is currently recruiting for a Customer Service Assistant to join our team in Edinburgh. No prior experience is required, just a positive attitude and a willingness to...