Assistant Retail Manager

1 week ago

Buckingham, United Kingdom The Royal Household Full time
About the role

It's inspiring the team to deliver an exceptional and unforgettable customer experience.

It’s the collaboration and the community spirit. And it’s playing a part in helping thousands enjoy magnificent buildings and beautiful art. This is what makes working for Royal Collection Trust so different.

Through permanent and seasonal shops, as well as a growing E-Commerce platform, Royal Collection Trust's retail operations generate revenue that is directly invested into the care and conservation of the Royal Collection.

Helping to lead the front-line team, you'll make sure they are ready to meet the day's demands, offering an outstanding service to every customer who comes through the door.

Key Responsibilities:

  • Lead and motivate the Retail Assistant team to drive sales and exceed performance targets across all retail locations consistently.
  • Support the delivery of a customer first approach and ensure appropriate service standards are provided across all shopfloors.
  • Working alongside the Deputy Retail Manager, to manage staffing levels, rotas and duties, recruitment, training, and the ongoing performance development of the Retail Assistants.
  • As a point of escalation for the team, resolve issues and queries and provide relevant advice and guidance where appropriate.
  • Oversee aspects of operational management on the shop floor including stock control, visual presentation standards, compliance with legal requirements, as well as health, safety, and security procedures.
  • Act as the Retail Duty Manager on rotation and deputise for the Deputy Retail Manager when required.
About you

Essential Criteria:

  • You may have previous supervisory or management experience, but it’s your ability to motivate, support and train a diverse team in a busy fast-paced environment that we’re really interested in.
  • With experience of working in a retail environment, you’ll have a track record of maximizing sales through exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to liaise effectively with customers, colleagues as well as internal and external stakeholders.
  • Flexible and reliable, you can think on your feet, work effectively under pressure and to set deadlines.
  • Digitally literate you can quickly understand and use various retail systems and software packages, including till operating systems.
Benefits

Benefits

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

  • Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
  • Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is the complimentary lunch on-site to keep you fuelled throughout the day.
  • We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
  • Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

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