Junior Systems Engineer
4 weeks ago
We are looking for a junior enterprise-level Systems Engineer who will assist employees around the globe with client support, software installations, diagnosing and troubleshooting technical issues remotely.
Primary Job Role:
Primary duty is to provide onsite support from office on End-user IT Equipment, troubleshooting issues and managing IT Equipment Inventory. Remote support for installing and configuring client computer, standard software installation and uninstallation support, troubleshooting hardware, Operating Systems and Software issues. Provide support for all office IT Equipment ( network equipment, Teams conference rooms, printers, projectors, screens). Support deployment of new applications and services. Support deployment of software updates to keep office infrastructure secure and compliant. Maintain high level of Information Security for hardware, files, and users together with SOC Team. Take ownership of all assigned tickets, seeing them through to conclusion in line with agreed SLAs. Ensure all issues are properly logged and documented. Training and educating team members and end-users when required. Provide exceptional customer service in person, via phone, Teams, or email, and through incident and request tickets, as appropriate. Occasional travelling inside the region might be required to provide IT Support.
Qualifications
A degree or equivalent qualification on Information Technology, Computer Science, Computer Systems & Network or System Engineering (or equivalent training/experience) 1 or more years of experience with Microsoft Intune and SCCM in managing laptops and mobile devices. Ability to learn software applications and support Windows systems and knowledge on Mac OS will be added advantage. Hands on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc..) hardware issues. Understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc. Service minded and professional. Ability to work in a fast-paced, ever-changing environment. Should poses a good business communication skill. Applicants should possess proficiency in both spoken and written English. Experience in working for a global customer base will be an added advantage. Basic understanding on ITIL, Incident and request management (Optional). Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills.
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