Senior Technical Support Engineer

2 months ago


StainesuponThames, United Kingdom Proactive Appointments Full time

**Senior Technical Support Engineer**

The role will also include being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. Last but not least this individual will provide excellence in customer service to ultimatelydrive to completions and total resolution of each customer support issue.

Hybrid working 3 days on site in the office

**Key skills & experience**
- Strong track record in a similar role as Senior Technical Support
- Experience in one (or more) scripting languages: Python, Perl, Unix Shell, Windows Shell)
- Good working knowledge of **JavaScript and SQL**:

- Good experience writing or debugging Object Oriented code (Java preferred)
- Experience in working in Unix/Linux environments

**Other required skills**
- Demonstrated ability to troubleshoot difficult technical issues
- Ability to understand and communicate complex technical systems
- Excellent verbal and written communication skills
- Works well in a team environment
- Strong personal commitment to quality and customer service
- Proven ability to maintain a professional demeanor when handling complex user issues

Our client provides excellent and competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow theirprofessional careers through working with some of the most advanced technology and talented developers in the business.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation



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