Application Support Analyst

2 weeks ago

Luton, United Kingdom Civica UK Ltd Full time

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Requirements

We are on the hunt for an Application Support Analyst to support us in our customer journey with cash app support at our Local Authority site. This role would ideally suit someone who has a good understanding of financial applications who wants to get into an IT focussed customer support role

What you will be doing?

  • To provide excellent customer service and effective application and technical support within agreed Service Level Agreements and to Customer Satisfaction Standards
  • Provide a centralised customer and technical support service within a cash receipting environment.
  • To support cash receipting, including E-Returns, Bank Reconciliation and Suspense
  • To create and maintain matching rules for both incoming and outgoing cash files
  • Carry out user administration of the cash receipting system
  • Work closely with the business to understand and interpret business process’ and translate those into a deliverable solution
  • Handle the management of incidents and escalation of queries.
  • Investigate and resolve in-depth customer queries and advanced technical issues.
  • Liaise with internal and external parties on customer hardware & software faults where contracted to do so.
  • To provide product expertise and guidance to the support team.
  • To assist with department, change control processes.
  • To assist with other general administration duties as and when required.
  • To provide day to day operational support to the team leader in managing team SLA’s and customer satisfaction
  • To develop product knowledge and skill sets.

Essential Competencies:

  • Customer focused, able to diagnose, impact assess and respond appropriately.
  • Strong Incident Management skills and diagnostic experience.
  • Working knowledge of a cash receipting system, including E-Returns, Bank Reconciliation, and Suspense
  • Ability to create and maintain matching rules
  • Excellent verbal and written communication skills.
  • Self-Motivated individual, driven by customer satisfaction and continuous improvement.
  • General understanding of change control processes.
  • Must work well in a team environment.
  • Able to remain calm under pressure.
  • Able to work to deadlines.
  • Must be able to remain calm under pressure.
  • Able to take on extra responsibility as required.
  • Have a genuine interest in technology.

Benefits

Life at Civica

Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

 

Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

 

Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

 

Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way

 

Benefits

Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.

Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.

Tenure Milestone Recognition: We value and recognise the years of service of our people.

Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

 

Civica Accolades:

‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.

Great Place to Work: We are dedicated to creating an outstanding employee experience.

Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.

Australian Business Awards – Employer of choice.

Top rated employer – Glassdoor: Our average length of service is 9 years.

Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

  • IT Field Support Analyst

    1 month ago

    Luton, United Kingdom Churchill Services Full time

    IT Field Support AnalystBased at Luton with travel to Hatfield, London, Croydon and Peterborough Salary £24,000 to £26,000We Put People First so you can Deliver Outstanding ServiceThis is great opportunity for an IT Field Support Analyst to join our IT team in our Luton office to ensure the smooth running of the Business IT requirements. As an IT Field...

  • IT Field Support Analyst

    1 month ago

    Luton, United Kingdom Shared Services Full time

    Job Description: This is great opportunity for an IT Field Support Analyst to join our IT team in our Luton office to ensure the smooth running of the Business IT requirements. As an IT Field Support Analyst, you will be assisting and supporting the IT Manager across a diverse portfolio of work. Providing onsite support for the Luton office and local...

  • Graduate IT Support Analyst

    1 month ago

    Luton, United Kingdom Ashdown Group Full time

    An industry-leading IT consultancy firm based in Bedfordshire is looking to add a Trainee / Junior Service Desk Analyst to its growing IT helpdesk team. This role is paying a salary of £20,000 - £25,000 based on experience plus training & benefits. This role will be site based 5 days a week and will be ideal for an IT graduate, a junior IT support...

  • Application Support Construction

    4 weeks ago

    Luton, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support, SQL (Construction)** St Albans/Luton **£28,000 to £35,000** + _Company Benefits_ - Are you an IT Support Technician looking for a job with local and well-established business? Offering training and development on their unique IT systems as well as a great working atmosphere with future progression to 2nd and 3rd line support and...

  • Application Support Specialist

    1 month ago

    Luton, United Kingdom Impellam Full time

    **The Role - Luton/Hybrid** We're looking for an Application Support Specialist on a permanent basis. You will be the first point of contact for the Managed Service Provider teams for all technology queries and issues. These roles focus on third-party and proprietary VMS products.You will be required to assess and triage incoming queries (using a ticketing...

  • Business Analyst

    1 month ago

    Luton, United Kingdom Abacus Consulting Full time

    **Business Analyst, commercial finance role, Luton/Hybrid, to £37,000** As the Business Analyst, your duties will include: - Track and monitor revenue streams - Build and develop forecasting tools - Decision support to SMT - Ad hoc projects

  • Application Support Analyst

    1 month ago

    Luton, United Kingdom Civica Full time

    We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion...

  • PMO Analyst

    4 weeks ago

    Luton, United Kingdom Tech Pursuit Full time

    We have an exciting opportunity for a PMO Analyst to join a leading company based in Luton. Working alongside other PMO Analysts & the PMO Manager, you will ensure the PMO Office is moving forwards without compromising standards. Travel to their office will be needed 2 days a week. **A flavor of the key responsibilities**: - Maintain...

  • Graduate Loyalty Analyst

    2 weeks ago

    Luton, Bedfordshire, United Kingdom Expleo Group Full time

    Are you an Automotive Graduate or Connected Car Engineer looking for your next opportunity? Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. Expleo are recruiting for Connected Car Analyst's to support our global automotive client, based in Bedfordshire, in...

  • Graduate Loyalty Analyst

    3 weeks ago

    Luton, Bedfordshire, United Kingdom Expleo Group Full time

    Are you an Automotive Graduate or Connected Car Engineer looking for your next opportunity? Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. Expleo are recruiting for Connected Car Analyst's to support our global automotive client, based in Bedfordshire, in...

  • ERP Support Analyst

    1 month ago

    Luton, United Kingdom Akkodis Full time

    My end user client in Luton is looking to hire a ERP Support Analyst on a permanent basis. The role will be a mix of home and office based. Please see below for more information: Responsibilities and Duties: - Build upon in house systems and deliver solutions that will have an impact on the daily running of the business. - Using your Software development...

  • Application Support Developer

    4 days ago

    Luton, United Kingdom Ventula Consulting Limited Full time

    **Application Support -.Net / SQL - Luton (Hybrid) - £320p/d**Application Support (2nd/3rd Line) now required by well-known Travel Client based in Luton to provide production support for web releases, troubleshoot defects and conduct root cause analysis for our clients commercial / web platform. This is primarily a support role and you will be supporting a...

  • Application Support Developer

    2 weeks ago

    Luton, United Kingdom Ventula Consulting Limited Full time

    **Application Support Developer - VB6 - ASP.Net - Luton (Hybrid) - £320p/d**Application Support Developer (2nd/3rd Line) now required by well-known Travel Client based in Luton to provide production support for web releases, troubleshoot defects and conduct root cause analysis for our clients commercial / web platform. This is primarily a support role and...

  • Finance Analyst

    1 month ago

    Luton, United Kingdom FS1 Recruitment - Marketing, Digital & Creative Recruitment Full time

    **Finance Analyst** **Location:Luton** **Key Responsibilities**: - Supporting finance period end including accruals and prepayments. - Full manufacturing variance analysis - Provide management with sound financial reports to make informed decisions and to better understand the key performance drivers. - Present findings of financial analysis to drive...

  • IT Support Analyst

    1 month ago

    Luton, Bedfordshire, United Kingdom Civica Full time

    Technical Services Analyst Location: Home Based / Luton - on site 2 days a week in Luton Skills: ITIL, Windows Server, Active Directory, Exchange, Microsoft 365 We are looking to recruit a Technical Services Analyst for Civica's Infrastructure Team based on site with Luton Council. This is an excellent opportunity for an IT Infrastructure professional...

  • IT Support Analyst

    1 month ago

    Luton, Bedfordshire, United Kingdom Civica Full time

    Technical Services Analyst Location: Home Based / Luton - on site 2 days a week in Luton Skills: ITIL, Windows Server, Active Directory, Exchange, Microsoft 365 We are looking to recruit a Technical Services Analyst for Civica's Infrastructure Team based on site with Luton Council. This is an excellent opportunity for an IT Infrastructure professional...

  • IT Support Analyst

    2 weeks ago

    Luton, Bedfordshire, United Kingdom Civica Full time

    Job Description Technical Services Analyst Location: Home Based / Luton - on site 2 days a week in Luton Skills: ITIL, Windows Server, Active Directory, Exchange, Microsoft 365 We are looking to recruit a Technical Services Analyst for Civica's Infrastructure Team based on site with Luton Council. This is an excellent opportunity for an IT...

  • 2nd Line Application Support Analyst

    2 months ago

    Luton, Bedfordshire, United Kingdom Interface Recruitment UK Full time

    My client is a market leading independent software vendor with years of trading history who service very specific parts of the public sector. Their software is modular with clients choosing to the software as either an end to end solution or as standalone applications. The software is broad and complex and customers require high levels of service and general...

  • Connected Car Analyst

    2 weeks ago

    Luton, Bedfordshire, United Kingdom Expleo Group Full time

    Are you an Automotive Graduate or Connected Car Engineer looking for your next opportunity? Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. Expleo are recruiting for Connected Car Analyst's to support our global automotive client, based in Bedfordshire, in...

  • Connected Car Analyst

    3 weeks ago

    Luton, Bedfordshire, United Kingdom Expleo Group Full time

    Are you an Automotive Graduate or Connected Car Engineer looking for your next opportunity? Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. Expleo are recruiting for Connected Car Analyst's to support our global automotive client, based in Bedfordshire, in...