Graduate IT Support Analyst

2 months ago

Luton, United Kingdom Ashdown Group Full time

An industry-leading IT consultancy firm based in Bedfordshire is looking to add a Trainee / Junior Service Desk Analyst to its growing IT helpdesk team. This role is paying a salary of £20,000 - £25,000 based on experience plus training & benefits.

This role will be site based 5 days a week and will be ideal for an IT graduate, a junior IT support analyst, someone who has completed some CompTIA & Microsoft courses, or someone who has completed an IT Apprenticeship.

My client is a Microsoft Gold Partner and will provide official MS training & certifications.

Day to day duties will include:

- Receiving, logging, processing and monitoring tickets received into our IT Service Desk.
- Providing 1st line support across Microsoft technologies including Office 365, Windows OS and Active Directory

To be considered suitable you will need to have strong customer service skills and a passion for providing IT support. Previous 1st line IT support experience is also required and any relevant certifications would be seen as advantageous.

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