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Holiday Home Advisor

4 months ago

Hertfordshire, United Kingdom Haven Full time

Telemarketing Advisor - Caravan Sales
Hemel Hempstead (Hybrid)
Base salary + Commission and Benefits

We're looking for a driven and outgoingindividual to join our Caravan Sales team, helping our customers to achievetheir dreams of holiday home ownership on one of the sites of Britain's bestloved holiday will be part of a core team delivering on a pivotal part of our business plan. 

Working to set targets, you will ask the right questions to ensure potential customers have the information needed to select the right Haven park for them. You will ensure quality on-park appointments are delivered, with the aim of those visits converting to caravan sales. 

Your Opportunity:
To learn, develop and become an expert in a key area of the business by:
- Using your sales mentality to convert qualified leads into quality appointments on park
- Building rapport quickly with customers making enquiries, whether by phone oremail
- Quickly establishing customer needs, and act as a qualified advisor to help them with all theinformation they require, assisting them in making their choice
- Following up all appointments after visit
- Achieving personal and team targets
- Ensuring accurate and efficient data entry and reporting
- Developing product knowledge and establish strong relationships with Parks

What we'd like you tobring:
- The drive to complete sales and hit your targets
-Some experience in a call centre or sales-driven environment
- Excellent telephone manner
- Ability to build rapport, deliver clear and concise information
- The ability to discover and respond to the customer’s needs, using our Breathof Fresh Air values
- Develop positive customer relations and focus on the Customer Journey
- Flexible approach to work schedule
- Flexibility to work well independently and within a team.

You will work 5 daysover 7 in this role, so the role will involve some weekend work on a rota basis.You will work one day of the weekend and have one day off during the week.

Who Are we?
As the UK’s leading holiday operator, a career at Haven can offer more thanjust a job. Part of the award-winning Bourne Leisure family, we have plenty ofexciting opportunities for development, over 9,000 fantastic team members and38 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s In It for You?
*20% staff discount for all of your family & friends in Haven, Butlins& Warner Hotels breaks.
Fully funded qualification development opportunities from Level 2 to MastersDegree
*Fantastic discounts on purchases from most major retailors via our app
*Access to the Employee Assistance Programme including support for yourwellbeing and free access to advice and expertise on financial and legalmatters etc
*Opportunity to purchase extra holiday
*Onsite parking and subsidised cafe
*Instant Recognition schemes with great rewards
*Long Service awards
*Opportunities to use our corporate box at The O2 arena for music, comedy,sport, and entertainment events

If this sounds like the right opportunity for you, go ahead and apply