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Night Concierge

3 months ago

London, United Kingdom Deverell Smith Recruitment Ltd Full time

Job Title: Night Concierge
Location: Elephant and Castle, London
Salary: Up to £32,000 + Bonus
Shift Pattern: 4 on 4 off

About the Role: Are you passionate about delivering exceptional customer service? We are seeking a dedicated and professional Night Concierge to join a great team at a prestigious Build to Rent scheme in Elephant and Castle. This high-end residential development demands excellence in service, and we are looking for someone who can provide a warm, welcoming, and secure environment for residents.

Key Responsibilities:

  • Provide a first-class service to residents, ensuring their needs are met promptly and professionally.
  • Monitor and manage access to the building, ensuring the safety and security of all residents.
  • Handle resident inquiries, bookings, and requests, maintaining a high level of customer service at all times.
  • Conduct regular patrols of the premises to ensure all areas are safe and secure.
  • Manage and coordinate deliveries, including parcels and special requests.
  • Maintain the cleanliness and presentation of the front-of-house areas.
  • Assist in emergency situations, following protocols to ensure resident safety.

What We're Looking For:

  • Previous experience in a concierge or customer-facing role, ideally within a luxury residential environment.
  • Exceptional communication and interpersonal skills.
  • Strong attention to detail and the ability to manage multiple tasks simultaneously.
  • A proactive, problem-solving approach and the ability to remain calm under pressure.
  • Experience with security systems and protocols is an advantage.
  • Flexibility to work the 4 on 4 off shift pattern, including weekends and bank holidays.

Benefits:

  • Competitive salary up to £32,000 per annum.
  • Performance-based bonus.
  • Opportunities for career progression within a leading property management company.
  • A supportive and dynamic working environment.