Head of Client Delivery

4 weeks ago

London, United Kingdom Bravura Solutions Full time
Bravura’s Commitment and Mission At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture. As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that support our clients to achieve financial security and prosperity for their customers.

Position Purpose

The primary responsibility is to provide delivery leadership and governance to a large client portfolio of programmes which sit within the Wealth Management (WM) sector. This role is critical for the success of key propositions in our EMEA market. Reporting to our Chief Executive Officer - EMEA they will be an emotionally intelligent delivery leader, able to give direction to internal and client project teams, engage with the key portfolio roles and client executives, be able to turnaround difficult red programmes and be fully accountable for their delivery success in terms of time, cost, and quality.

Responsibilities: 

·Accountable for the management of people leaders overall leadership of the Wealth Management Client Delivery Team ensuring that the team have goals set and monitored, biweekly 121s, coaching and feedback

·Effectively drive central and consistent communication to the team to ensure each individual feels engaged and understands the vision and direction of the company

·Accountable for the salary budget of the team, ensure people are paid and promoted in line with company policy and balancing market demands and financial budgets

·Accountable for overhead budget for team (cost of business covering training, management overhead, governance) and ensuring times sheets are completed timely and accurately

·Accountable for Delivered Revenue, Cost and Gross Margin across the Wealth Management portfolio of programmes which vary in size (£1m – £50m)

·Accountable for governance and implementation of best practice of the programmes which includes introducing rigour and reporting cadence around project contract, change requests, project accounting, milestone deliverables, plans and payments, and the management of risk

·Senior Coach and Delivery Leader for the team on assignment working on the programmes, sharing experience of complex programmes, fixed price delivery, agile, waterfall, expectation management, contractual rigour etc

·Identify and manage areas of non-compliance of contracted client agreements and manage Bravura risk profile

·Drive early engagement/communication with Service Management, Engineering and Development, Product Management, and other internal stakeholders to ensure seamless transmissions of work across projects

·Participant in Executive Steering with clients influencing direction, being the clients senior trusted advisor, the escalation point for projects, working with Client Directors and Relationship Managers, to position new opportunities and share strategies to work through issues

·Collaborate and effectively work with Head of Product, Product Managers and Clients to ensure visibility of future project request

·Establish productive working relationships based on credibility and open communication with client’s executives, operational and project management stakeholders

·Support the sales team to develop and craft innovative client solutions to solve client problems which are aligned to client value proposition and expand footprint

Key skills

·Demonstrated substantial experience in outcome based fixed price and T&M software programme delivery (Design, Build, and handoff to Run)

·Strong commercial mindset and ability to negotiate with clients

·Comprehensive knowledge of FS Industry and associated legislation

·Demonstrated experience at leading Waterfall and Agile Programmes and mixing approaches to fit commercial environment

·Be able to innovate, create and influence others to express and execute new ideas that meet the Portfolio objectives

·Strong client and stakeholder negotiation and leadership skills and demonstrated experience with dealing with executives and suppliers, able to “hold the line” on Change Requests

·Excellent communication skills both written and verbal with the ability to distinguish between audiences

·Proactive and forward-thinking senior leader

Qualifications and Experience

·Extensive experience of delivering outcome-based programmes at scale and large client and internal mixed teams

·Managing and implementing enterprise software, and surround technology including data migration

·Delivery of end-to-end programmes, primarily software development of the scale £10m – 50m GBP, plus, complex multi workstream deployment in a complex client business environment

·Managed a combination of waterfall, agile and hybrid bring delivery control to time cost and quality, charging the customer for work. Standard PM certifications, Prince 2 or APM etc.

·Strong commercial background in fixed price and T&M environments, milestone payments, Change Requests, strong negotiator, strong project accounting skills

·Experienced in setting up client governance at an exec level to steer a programme to success working up and down a client hierarchy to help the client get to end state live production delivery and follow-on service run

·An emotionally intelligent delivery leader, able to give direction to internal and client project managers and project teams, able to turnaround difficult red programmes


So, what’s next? We make hiring decisions based on your experience, skills and passion so even if you don’t match every listed skill or tick all the boxes, we’d still love to hear from you. Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know. All final applicants for this position will be asked to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

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