Head of Service Delivery
2 weeks ago
- Define and then own the end to end delivery process enabling clients to be onboarded onto FE fundinfo's various platforms.
- Own client relationships at an executive level managing stakeholders throughout the post-sales and on-boarding life cycle and acting as a point of escalation.
- Understand the commercial context of a delivery and manage to positive commercial outcomes.
- Build out the delivery team to meet the changing needs of our customers.
- Manage the components to a deliverable including the interface between internal product development and engineering teams.
- Be a change leader - effectively engage and partner with cross-functional teams to deliver solutions on client expectations.
- Use your leadership ability to influence and drive outcomes without direct authority, engaging team members in a cross-functional virtual environment.
- Manage cross-functional teams in geographically dispersed workforce, including delegation of authority to supporting PMs with broader program-view coordination.
- Utilise rigorous logic and methods to solve problems with effective solutions, reach sound business judgment, execute plan and engage mid-course corrections as required.
- Analyse root cause issues, problem solve and provide key recommendations for implementation process improvements.
- Analyse trends & develop innovative customer-specific solutions in collaboration with cross functional teams.
- Support pre-sales engagements to accelerate sales opportunities.
- People leadership and team cohesion - instilling confidence, fostering collaboration, and providing clear direction to achieve project goals. Inspiring and leading teams, ensuring everyone is aligned.
- Align project delivery with the organisation's overall objectives.
- Maximizing efficiency and productivity through effective resource scheduling and allocation.
- Manage the cost of delivery and ensure projects delivered within budget.
- You must have extensive project management, client management and delivery experience at a senior level, managing complex, large scale and concurrent projects.
- You must have solid experience managing service delivery to external clients.
- You must be skilled in Agile methodologies.
- You must have service delivery experience within the finance industry specifically, funds/investments preferably.
- You must be an experienced people manager with the ability to inspire and lead a high performance team.
- You must have experience in governing projects from a time, cost and quality perspective ensuring quality of outcome for the client is delivered via the right delivery method and contracting mechanisms.
- You will have exceptional stakeholder management skills with the ability to build and nurture internal networks.
- You must have excellent verbal and written communication skills in English.
- You will ideally have further language skills in French or German, however this isn't a must.
- 25 days annual leave (option to buy an additional 5 days per year)
- Enhanced paternity, maternity, and shared parental leave
- Pension scheme
- Sponsored learning and development, including formal qualifications
- Health cover
- Discounted gym memberships
- Bike to Work scheme
- Eye care and flu jabs
- Full LinkedIn Learning access
- A sustainable business that cares for the environment and our communities
- Opportunities to give back to local communities through volunteer days
- Versatile work options to support your unique work-life balance
- Becoming a part of Charity Challenges to raise money for charities selected by employees
- Options to join and lead diversity and inclusion initiatives
- Invitations to office social events and sports activities
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