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Academy Business Administration Apprentice

2 months ago

Denton, United Kingdom Gtd Healthcare Full time

Job summary

gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. Based in Denton, Manchester, we have an excellent and exciting opportunity for a Academy Business Administration Apprentice to join our growing academy team.

gtd academy is a virtual training and learning hub within gtd healthcare, with its primary aim being to act as the centre of all internal learning and development activity. The academy helps to ensure that gtd healthcare has a competent, skilled workforce by coordinating the design, delivery, organisation and accompanying processes for training and associated activities.

As a Academy Business Administration Apprentice, you will be responsible for providing administrative support to the gtd academy and academy team. You will contribute to providing a high-quality training service both internally, to our employees and managers, but also to our external contacts and customers.

We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.

Main duties of the job

You will be completing a Level 3 Business Administration Apprenticeship which enables you to gain a qualification whilst working on-the-job to gain experience. You will spend 80% of your time working and 20% completing classroom-based learning with an external training provider. The apprenticeship will take around 18 months to complete and you will then undergo the final stage of the apprenticeship which is known as End-Point Assessment (EPA) to assess whether you have developed the knowledge, skills and behaviours outlined in the apprenticeship. During the apprenticeship you will be supervised by the academy lead coordinator and have regular reviews with the academy placement facilitator, who will both support you and ensure you are progressing at the expected rate. Once you have successfully completed your apprenticeship you will be eligible to become an academy administrator and will hold the above nationally recognised qualification.

For a full breakdown of the role and duties, please refer to the job description.

About us

At gtd healthcare we believe we do things differently. Our not-for-profit ethos, with a drive to innovate care offers patients the best experience possible and a unique opportunity to transform services.

We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.

Benefits package

As an employee of gtd healthcare, you'll be able to take advantage of our benefits package, including:

working for a values-driven organisation; Real living wage employer; access to Wagestream, which provides flexible and on-demand access to stream your pay during the month, in real-time, when picking-up extra shifts; 30 days annual leave, rising to 32 after five years of continuous service; flexible pension benefits including NHS pension scheme; flexible working hours and policies; family friendly and carer policies; opportunities to apply for innovation and quality awards; access to gtd healthcares wellbeing initiatives, which offer a wide range of tools and resources; gtd healthcare social and fun activities; cycle to work scheme. Job description

Job responsibilities

Key duties and responsibilities include:

Positively promote the academy and reflect its vision. Be responsible for handling/responding to the day to day queries directed to the gtd academy and respond in a timely manner. Support the annual review of the mandatory training modules and matrix by role and action any changes required. Oversee the day to day function and maintenance of the academy learning management system (LMS), and others as may become used. This includes: Adding new starters and removing leavers, setting up profiles and coordinating log in details, administering changes to users profiles. Ensuring the LMS user profiles are maintained as per the agreed mandatory training matrix, including administrative system changes where required. Support the business with making changes to the LMS as may be required new functionality, change in how the system is used. Deliver training to managers and staff on how to use the LMS and provide support with day to day system use and uploading evidence of training/certificates. Support with creating supporting documents to help managers and staff use the system, user guides, and ensure these are kept up to date. Generate relevant reporting ( mandatory training and appraisal compliance), meeting internal deadlines and responding to ad hoc requests training attendance reports in a timely manner. Provide administration support for training sessions, including coordinating dates/times, producing flyers and advertisement, managing the booking process/attendance list, liaising with trainers. Support with assessment of completed training sessions on a regular basis, including staff attendance, evaluation forms and other feedback, and support with responding to recommendations for how to develop/improve moving forward. Provide administrative support to meetings related to the academy, Learning and Development (L&D) forum and academy committee. This will include preparation of agendas, circulation of meeting documents recording attendance, taking minutes, updating and monitoring action logs, etc. in a timely manner. Organise and support the creation and distribution of internal and external academy material, extranet, academy weekly and quarterly newsletters, webpage and event resources. Ensure the study leave policy is adhered to and managing applications for study leave, training agreements and study leave application process including monitoring of mandatory training compliance and other pre-approval academy checks. Ensure various forums are coordinated, facilitated and key information is shared with the wider organisation including setting up timetables, creating flyers and ensuring the extranet is maintained events calendar and forum page. Support with sourcing subject experts to attend / input into ad hoc events, forums, celebration events, as required. Support with the organisational training needs analysis and academy actions output from training needs working groups. Support facilitation of training sessions room set up, assist with activities, handout resources, technical support microsoft teams breakout rooms. Ensure required resources and training rooms at sites are maintained in readiness to deliver training. Work closely with academy team members and the corporate affairs team to contribute to/lead on and maintain academy communications, resources, communication networks and social media pages to ensure content remains current and refreshed. Provide administrative support for any ongoing, new, and ad hoc projects and initiatives undertaken by the academy team. Work closely with the wider academy team to provide support and ensure positive team working. Regular attendance at academy-related meetings, for example learning and development forum, project meetings etc. Ensure that internal training needs are met by supporting with sourcing relevant external training providers / courses, liaising with external contacts and helping to develop bespoke packages, where required. Support the booking process for external attendees to access gtd academy training. Contribute to maintaining GDPR compliance in our data processing activities by ensuring employee data is processed in line with regulations, and disposed of accordingly. Promote equality and diversity as part of the culture of the organisation. Undertake any other reasonable tasks as directed from time to time by the academy manager.

Other duties:

Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation. Person Specification

Qualifications

Essential

Good standard of education, with a minimum Grade C+ GCSEs in Maths and English or equivalent.

Skills and Attributes

Essential

Excellent interpersonal and communication skills. Excellent organisation and planning skills and attention to detail. Good knowledge of Microsoft Office applications and/or other technology applications. Able to work autonomously and show initiative. Able to work as part of a team. Willingness to work flexibly. Effective time management skills and able to prioritise workload. Desire and ability to learn and develop. Good understanding of the importance of confidentiality.

Experience

Desirable

Experience of being in a work environment, this could include work experience. Being part of a team, this could include social activities.