Facilities Operations Manager

2 months ago

Pontefract, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

Job summary

The Mid Yorkshire Teaching NHS Trust is seeking to appoint an experienced and dedicated Facilities Operations Manager to join our Division of Infrastructure.

If you are highly motivated and are looking for a challenging and rewarding role where you will provide support and have senior management responsibility for the Facilities Managers, Operational Managers and their teams in maintaining an outstanding service to the Trust as detailed in the main duties of the job, then we would encourage you to apply for this position.

Whilst the post is based at the Dewsbury and District Hospital site, the post holder will, on occasion, be required to work at any of the other 2 key sites within the Trust as detailed in the advert.

The Trust has an ongoing commitment to the development of all staff, an excellent pension scheme, 27 days annual leave (increasing in service) plus 8 bank holidays and a wide range of benefits and high street discounts.

Main duties of the job

The post holder will have SeniorManagement responsibility for the Facilities Operations Team and its variousservices ensuringthat their Operational Service Managers, Facilities Managers, and associatedteams achieve the appropriate agreed outcomes and conforms to all agreedpractices, policies, and procedures.

You will leadspecific aspects of the strategic development of Patient Environment functionand Facilities Operations functions to ensure that the service delivers therequired complete outcomes across the Trust.

You will act asstrategic lead to various services including chairing meetings, updating Trustpolicies and procedures, completing business cases, supporting with thecontract tender process, to an action plan to be achieved on time and to therequired standards. Service budgetholder and Recruitment lead for various service under structure. Managing theperformance of the operational managers within the post holders agreed workarea.

The postholder must have a highly specialised knowledge across the number of differentservice functions on a range of complex, sensitive procedures and practicerelating to the range of patient environment services.

To deputise, where required, forother Facilities Managers or the Senior Facilities Managers, while attendingthe daily Trust operational tactical bed meeting in line with the rota whenrequired.

About us

We provide care and support to over a million people inWakefield and Kirklees in their homes, community settings and across ourthree hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).

Always striving for excellence, we are at the forefront ofinnovation and research, and we invest in teaching and the development of ourworkforce.

We live by our values of caring, improving, being respectfuland maintaining high standards. We listen and learn because we aim to make MidYorkshire the best place to work and receive care.

We value diversity and welcome talent and enthusiasmirrespective of age, disability, neurodivergence, sex, gender identity andgender expression, race or ethnicity, religion or belief, sexual orientation,or other personal circumstances including providing unpaid carers support tosomeone with a health and care need. As ethnic minority groups, members of theLGBTQ+ community, and people with a disability/neurodivergence are currentlyunder-represented across the organisation, we encourage applications frommembers of these groups. We have policies and procedures to ensure allapplicants are treated fairly and consistently.

We are proud of our staff networks - who offer valuableguidance and feedback from those with lived experience.

We have a clear vision and you could be part of this Ifyou share our values and you want to make a difference to the lives of ourpatients and their families and carers, we would love to hear from you.

Job description

Job responsibilities

The Facilities Operations Manager must recognise and promote a safe working environment, which adheres to Health and Safety Regulations and Trust Policies and Procedures.

Resolving operational issues as they arise, analysing facts and situations to make appropriate judgements in non-routine situations to ensure the efficient running of the department within broad operational guidelines.

Through regular day to day contact, the Facilities Operations Manager must ensure that service teams and individuals are supported to deliver their core service requirements to meet service standards.

Attend and contribute to a range of Trust wide initiatives and advisory meetings as required , Facilities Clean Hospitals, Sickness Management & Recruitment.

Contribute to the review and implementation of routine work procedures requiring an in-depth knowledge of NHS National Cleaning Standards and a sound understanding of health and safety and patient management. To be responsible for the monitoring and audit of cleaning and house-keeping service standards against national standards of cleanliness using IT based systems. Responsible for the implementation, monitoring and evaluation of new technology initiatives. Responsible for the operational delivery of patient services. Occasionally required to act in the capacity of a disciplinary panel member. The Facilities Operations Manager will regularly be required to act as chair to recruitment and selection panels.

Responsible for the preparation of work schedules for wards and departments recognising health and safety issues, cleaning procedures, legislation and relevant info.

The Facilities Operations Manager will be required to support the Domestic Services and Portering Services management team in the resolution of grievance maintaining positive working relationships that encourage team working on wards and departments.

Maintain a range of key performance indicators including staff appraisals and mandatory and job specific training.

To investigate and respond to official complaints, grievances and disciplinaries.

To undertake and administer the performance management process.

To act as the link between the strategic plan and operational reality, so that by managing the operational management team the strategic plan is achieved on time and to the correct standard. To give on the spot professional, expert advice/support to all members of the team on all aspects of Facilities operational services (including Pest Control, HPV Cleaning Service, Quality Assurance, Staff Accommodation, Window Cleaning, Helpdesk Function and Domestic and Clinical Waste Services) To monitor the performance, on a day-to-day basis, of all aspects of the Operations Services function and deal with any substandard performance.

To conduct regular performance meetings with their respective manager and direct reports to ensure that the individual service is achieving all their agreed targets across the spectrum of the service.

To ensure staff receive infection control training with annual refresher, and that best practice / protocols are implemented, followed, and always adhered to. Ensure mandatory training, functional and priority training is all within required targets and additional development training is promoted to support internal progression. To ensure that all Trust agreed infection control policies, practices and procedures are adhered to. To contribute to the amendment and creation of all associated infection control policies, practices and procedures. To ensure that all fire safety requirements are met and adhered to by all their management teams. To communicate regularly and work in partnership with deputy chief nurses, matrons and infection control colleagues so that there is a harmonious relationship and team approach to service delivery so that high standards are met on the wards, clinical areas and public thoroughfares. Responsible for the liaison with patient groups, public forums and staff focus groups in relation to service development ( PALS,PLACE). Person Specification

Personal Attributes

Essential

Smart appearance Flexible approach to work Ability to liaise at all levels to problem solve daily service issues

Other

Essential

Ability to satisfy Occupational Health screening

Desirable

Access to a vehicle with the ability to drive

Knowledge and Awareness

Essential

An understanding of Health and Safety Issues and legislation. In depth knowledge of NHS Standards of Cleanliness. An understanding of the principles of Infection Prevention and Control Understanding of HPV and Deep Clean processes

Skills & Abilities

Essential

Budget Management Ability to manage a team. Effective written and communication skills Ability to prioritise a demanding workload to achieve key targets. Ability to create and present business cases. Ability to create Trust policies.

Qualifications

Essential

Recognised Management degree or demonstrable relevant experience. Specialist knowledge in Facilities and support services.

Desirable

Institute of Learning Management or equivalent qualification City and Guilds in Cleaning Science or equivalent qualification. Advanced Food Hygiene Qualification or be prepared to study for this qualification.

Experience

Essential

Extensive experience in delivering a multi-functional front of house service. Experience in developing and delivering training. IT based monitoring systems

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