Customer Support Manager

2 weeks ago

London, United Kingdom Bits Full time

Please only apply if your happy to be based in our Camden (London) office 5-days a week and have the below experience.

About Bits:

Bits is a leading tech company headquartered in San Francisco. We specialize in developing cutting-edge software solutions for businesses in various industries. With a team of highly skilled professionals, we strive to deliver innovative and efficient solutions that help our clients achieve their goals.

About the role:

As a Customer Support Manager at Bits, you will be responsible for overseeing our customer support team and ensuring the highest level of service to our valued customers. You will play a crucial role in managing customer relationships, resolving issues, and providing guidance and support to the team. If you are a strong leader with a passion for customer satisfaction and have excellent problem-solving skills, we would love to hear from you

Responsibilities:

  • Manage and lead a team of customer support representatives, including hiring, training, and performance management
  • Develop and implement customer support strategies and procedures to improve customer satisfaction
  • Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction
  • Monitor and evaluate team performance to identify areas for improvement and implement training and development programs
  • Collaborate with cross-functional teams to address customer issues and improve overall customer experience
  • Stay up-to-date with industry trends and best practices in customer support

Requirements

  • Previous experience in a customer support management role
  • Proven track record of delivering excellent customer service and satisfaction
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to handle escalated customer issues and find effective resolutions
  • Good problem-solving and decision-making abilities
  • Knowledge of customer support software and tools
  • Bachelor's degree in a relevant field is preferred

Benefits

  • A competitive salary
  • Hardware of your choosing
  • 28 holidays a year pro rata, including public holidays
  • A competitive market salary
  • 28 days holidays/ year incl. UK/ England public & bank holidays
  • Free fruit in the office
  • Regular team meals

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