Technology Service Desk Engineer

1 week ago

Epsom, United Kingdom Nuffield Health Full time

Technology Service Desk Engineer

Epsom/Hybrid | Technology | Permanent | Part Time

Competitive salary available, depending on experience

22.5 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

Do you have a passion for technology and a drive to make a difference in healthcare? Are you relentlessly getting to the bottom of Technology Service Desk Engineer how things work and solving problems at the core? Join Nuffield Health, where your expertise as a will play a vital role in transforming how technology services are delivered to our patients, members, and customers. We provide you with the support and opportunities to build a rewarding career while making a positive impact on people's lives.

As a Technology Service Desk Engineer reporting to the Service Desk Manager, you will be part of a dynamic team responsible for providing exceptional support services to our organisation. This role isn't a standard Service Desk role just logging tickets, but about using your technical ability to push to automate and streamline the support we deliver to the charity. This is an exciting opportunity to contribute to the revolution of technology support services and enhance the efficiency and productivity of our employees, ultimately improving patient care.

As our Technology Service Desk Engineer, you will:

  • Provide timely resolution of technology support incidents and service requests, ensuring adherence to defined service level agreements (SLAs).

  • Troubleshoot and resolve hardware, software, and network-related issues for our customers.

  • Collaborate with technology teams to solve complex problems at the core and provide scalable technological solutions. The role will involve both the triage and resolution of incidents as a hybrid between 1st and 2nd line to ultimately automate the repetitive tasks and focus on complex issues, enhancing your technical abilities.

  • Deliver outstanding customer service, demonstrating empathy, patience, and effective communication skills.

  • Maintain a high level of professionalism and ensure customer satisfaction throughout the support process.

  • Continuously strive to enhance the end-user experience and exceed their expectations.

  • Utilise IT service management principles and processes to deliver efficient and effective service delivery.

  • Follow best practices and standard operating procedures in incident management, problem management, and change management.

  • Contribute to the improvement of support processes and procedures for a newly formed team.

  • Collaborate with cross-functional teams to resolve complex technical issues and fulfil service requests.

  • Share knowledge and expertise with team members through documentation, training, and mentoring.

  • Stay up to date with emerging technologies and industry trends to enhance technical skills and contribute to innovative solutions.

  • Identify opportunities to automate and streamline support processes, improving efficiency and productivity.

  • Actively participate in continuous improvement initiatives, suggesting ideas and implementing process enhancements.

  • Contribute to the development and maintenance of a knowledge base for self-service support.

As our Technology Service Desk Engineer, you bring:

  • Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent work experience.

  • Proven experience in a technology service desk or support role, providing second-line technical assistance to end-users. Coding and scripting would be a bonus

  • Strong understanding of service management principles and ITIL framework.

  • Familiarity with ITSM platforms, ideally ServiceNow to use the tool and help us improve it.

  • Excellent problem-solving and analytical skills, with the ability to prioritise and manage multiple tasks effectively.

  • Exceptional interpersonal and communication skills, with the ability to interact with diverse stakeholders.

  • A passion for delivering outstanding customer service and exceeding expectations.

  • Ability to adapt to changing priorities in a fast-paced, dynamic environment.

  • Continuous learning mindset and a desire to stay updated with the latest technology trends.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

  • Technology Service Desk Engineer

    7 days ago

    Epsom, Surrey, United Kingdom Nuffield Health Full time

    Technology Service Desk EngineerEpsom/Hybrid | Technology | Permanent | Part TimeCompetitive salary available, depending on experience 22.5 hours per week Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to...

  • Technology Service Desk Engineer

    1 week ago

    Epsom, United Kingdom Nuffield Health Full time

    Technology Service Desk Engineer Epsom/Hybrid | Technology | Permanent | Part Time Competitive salary available, depending on experience  22.5 hours per week Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do...

  • Technology Service Desk Engineer

    1 week ago

    Epsom, United Kingdom Nuffield Health Full time

    Technology Service Desk EngineerEpsom/Hybrid | Technology | Permanent | Part TimeCompetitive salary available, depending on experience 22.5 hours per week Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to...

  • 3rd Line Service Desk Engineer

    7 days ago

    Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full time

    **3 rd Line Service Desk EngineerEpsom, KT17£40,000 **plus excellent benefits including a generous pension scheme, private healthcare, personal development training, rising holiday and lots more. WFH 1 per week.Keywords:3 rd line support. Service Desk, SLA, ITIL, CSAT. 2 nd line. 365, Exchange, AD, Virtualisation, Scripting, PowerShell, SaaS, MDM, GPO,...

  • Service Desk Analyst

    1 week ago

    Epsom, Surrey, United Kingdom Independent Resourcing Consultancy Full time

    First Line Service Desk Analyst - to £26KHYBRID WORKING - 2 days per week based out of Offices in Epsom.IRC are currently working with Contact Centre Solution provider with an outstanding reputation for developing the best talent in the industry and for their expertise in the contact centre as-a-service (CCaaS) industry and the network of channel...

  • Service Desk Analyst

    7 days ago

    Epsom, Surrey, United Kingdom Reed Full time

    We are hiring a Service Desk Analyst for a 12-month Fixed-Term Contract!This is an exciting opportunity to join a Charitable organization located in Epsom Surrey. You will be part of a team that provides 1st and 2nd line support to 350 internal users, as well as other branches and volunteers. As a Service Desk Analyst, you will be involved in supporting...

  • Service Desk Analyst

    4 weeks ago

    Epsom, United Kingdom Client Server Ltd. Full time

    **Service Desk Analyst (Azure Windows ITIL Scripting) *Epsom* to £45k** Independent building society that specialises in savings and mortgages is seeking a talented Service Desk Analyst to join their friendly and supportive team. **Benefits**: - Up to £45k salary - 16% employer pension contribution - Personal training and development budget **Your...

  • Regional Technology Support Specialist

    7 days ago

    Epsom, Surrey, United Kingdom Nuffield Health Full time

    HEAD OFFICERegional Technology Support Specialist - SouthRegional Technology Support Specialist - South EastHybrid Working - Regional (South East) | Regional Technology | Permanent | Full TimeCompetitive salary + Company Car / Car Allowance37.5 HoursAt Nuffield Health, everything we give our patients, members and customers would not be possible without you....

  • Regional Technology Support Specialist

    2 days ago

    Epsom, United Kingdom Nuffield Health Full time

    HEAD OFFICE Regional Technology Support Specialist - South Regional Technology Support Specialist - South East Hybrid Working - Regional (South East) | Regional Technology | Permanent | Full Time Competitive salary + Company Car / Car Allowance 37.5 Hours At Nuffield Health, everything we give our patients, members and customers would not be possible...

  • Regional Technology Support Specialist

    7 days ago

    Epsom, Surrey, United Kingdom Nuffield Health Full time

    HEAD OFFICERegional Technology Support SpecialistRegional Technology Support Specialist - Southwest / Gloucester / South Wales / BristolHybrid Working - Regional (South West) | Regional Technology | Permanent | Full TimeCompetitive salary + Company Car / Car Allowance37.5 HoursAt Nuffield Health, everything we give our patients, members and customers would...

  • Service Desk Analyst Windows Bash Itil

    3 weeks ago

    Epsom, United Kingdom Client Server Ltd. Full time

    **Service Desk Analyst (Azure Windows ITIL Scripting) *Epsom* to £45k** Independent building society that specialises in savings and mortgages is seeking a talented Service Desk Analyst to join their friendly and supportive team. **Benefits**: - Up to £45k salary - 16% employer pension contribution - Personal training and development budget **Your...

  • Help Desk Analyst 2nd line Windows O365 Azure VMWare

    3 weeks ago

    Epsom, United Kingdom Client Server Full time

    Service Desk Engineer (2nd line Windows O365) Epsom to £40kDo you have a good knowledge of Windows and Office 365 combined with customer support skills?You could be joining an independent Building Society that specialise in savings and mortgages, in a friendly and supportive environment.As a Service Desk Engineer you will provide 2nd line support to...

  • 2nd Line Engineer

    3 weeks ago

    Epsom, United Kingdom Integral Recruitment Ltd Full time

    Job title – 2nd Line Engineer Location – Epsom, KT17 Salary – £40,000 per annum plus generous benefits package Duration – Perm/Full-time A hugely successful and highly regarded organisation within the financial services sector is looking for a 2nd Line Service Desk Engineer to join their busy team. Along with a salary of up to £40,000 per annum,...

  • Help Desk Analyst 2nd line Windows O365 Azure VMWare

    4 days ago

    Epsom, United Kingdom Client Server Ltd. Full time

    Service Desk Engineer (2nd line Windows O365) Epsom to £40k Do you have a good knowledge of Windows and Office 365 combined with customer support skills? You could be joining an independent Building Society that specialise in savings and mortgages, in a friendly and supportive environment. As a Service Desk Engineer you will provide 2nd line support to...

  • 2nd Line Support/2nd Line Support Engineer

    3 weeks ago

    Epsom, United Kingdom Reed Technology Full time

    2nd Line Support / 2nd line Support Engineer Location: Epsom - onsite role Job Type: Permanent Salary: up to £40,000 per annum An exciting opportunity has arisen for a 2nd Line Support Engineer to join a growing financial services organisation based in Epsom. This role is ideal for an experienced IT support professional ready to take the next step in their...

  • 2nd Line Support/2nd Line Support Engineer

    3 weeks ago

    Epsom, United Kingdom Reed Technology Full time

    2nd Line Support / 2nd line Support Engineer Location: Epsom - onsite role Job Type: Permanent Salary: up to £40,000 per annum An exciting opportunity has arisen for a 2nd Line Support Engineer to join a growing financial services organisation based in Epsom. This role is ideal for an experienced IT support professional ready to take the next step in...

  • Help Desk Analyst 2nd line Windows O365 Azure VMWare

    1 week ago

    Epsom, Surrey, United Kingdom Client Server Ltd. Full time

    Service Desk Engineer (2nd line Windows O365) Epsom to £40k Do you have a good knowledge of Windows and Office 365 combined with customer support skills? You could be joining an independent Building Society that specialise in savings and mortgages, in a friendly and supportive environment. As a Service Desk Engineer you will provide 2nd line support to...

  • Help Desk Analyst 2nd line Windows O365 Azure VMWare

    6 days ago

    Epsom, United Kingdom Client Server Full time

    Service Desk Engineer (2nd line Windows O365) Epsom to £40kAre you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.Do you have a good knowledge of Windows and Office 365 combined with customer support skills?You could be joining an independent Building Society that specialise in savings...

  • Help Desk Analyst 2nd line Windows O365 Azure VMWare

    7 days ago

    Epsom, United Kingdom Client Server Full time

    Service Desk Engineer (2nd line Windows O365) Epsom to £40kDo you have a good knowledge of Windows and Office 365 combined with customer support skills?You could be joining an independent Building Society that specialise in savings and mortgages, in a friendly and supportive environment.As a Service Desk Engineer you will provide 2nd line support to...

  • Help Desk Analyst 2nd line Windows O365 Azure VMWare

    1 week ago

    Epsom, United Kingdom Client Server Full time

    Service Desk Engineer (2nd line Windows O365) Epsom to £40kDo you have a good knowledge of Windows and Office 365 combined with customer support skills?You could be joining an independent Building Society that specialise in savings and mortgages, in a friendly and supportive environment.As a Service Desk Engineer you will provide 2nd line support to...