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Admin Support

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Nuneaton, United Kingdom Coventry and Warwickshire Partnership Trust Full time

Job summary

To provide efficient secretarial and administrative support to clinical and non-clinicalteams across all services in the building, adhering to procedures and processeswithin service timescales, whilst operating within a busy and demanding Childrens and Young people Crisis team environment.

Please find attached Job description with the Job advert and this includes the organisational trust values, please be aware this job may include dealing with difficult calls due to the Post being based within the RISE crisis and home treatment team .

Main duties of the job

Work effectively as a team member

Answering the Crisis telephone calls through Ring centralProvide an administrative service across all services in the building including:

Word-processing, drafting and producing for example meeting notes, reports, letters and business documents from either audio or copy sourcesUndertake general office duties as required including filing,

Please find attached Job description with the Job advert and this includes the organisational trust values, please be aware this job may include dealing with difficult calls due to the Post being based within the RISE crisis and home treatment team

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

generous annual leave entitlement which increases during your time with us excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes wellbeing support, including an in-house counselling service, external helpline and more staff networks and support groups

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Job description

Job responsibilities

Please find attached Job description with the Job advert and this includes the organisational trust values, please be aware this job may include dealing with difficult calls due to the Post being based within the RISE crisis and home treatment team

Person Specification

Qualifications

Essential

Good General Education (eg. GCSE English and Maths A-C)

Knowledge and Skills

Essential

Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion Advanced keyboard / IT skills Including audio typing Ability to manage and prioritise own and other's workload and use own initiative Understanding of working in a supervisory role

Experience

Essential

Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access) Experience of working in a busy office / customer care environment