Client Services Support Assistant- Admin

3 weeks ago

Nuneaton, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Client Services Support Assistant
- Admin & Clerical**

**Reference no: Nuneaton & Bedworth 5234313**

**Pay Rate: £11.18 per hour PAYE**

**35-37 Monday - Friday, normal working hours**

**This opening assignment is for 3-4 months**

**City: Nuneaton**

**Level 2 Car User**

The post holder will provide effective administration support to the Service Unit and to relieve professional, technical and managerial employees of administrative work so they can make best use of their time and expertise.

Key Responsibilities:

- Provide an effective and comprehensive administrative support service to the Customer and Client Services team as part of a generic team.
- Develop and maintain a detailed understanding of the more complex support services required by a specialist service area and/or more specialised administrative roles in order to make an individual contribution to the team, and to communicate this specialised knowledge to explain processes to customers and other officers
- Respond to phone and counter enquiries from the Customer Services team and from colleagues, listening carefully to enquiries, service requests and complaints, and communicating clearly, sensitively and impartially to achieve positive outcomes
- Initiate, prepare, maintain and update reports, lists, correspondence, statistical and management information, records and registers.
- Process invoices, purchase orders and other transactions.
- Undertake personal development and learning related to the duties of the job and changes affecting the job

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Qualifications**:

- Educated to Level 2 on the National Qualifications Framework, to include English and Maths
- OCR or RSA Level 2 qualification or equivalent in typewriting or word processing.

**Experience**:

- Recent experience working within an administration environment
- Experience of dealing with the public in a service environment
- Experience in Local Government or other public organisation.

**Knowledge**:

- Knowledge of local authority functions

**Skills & Abilities**:

- Proficient in the use of Microsoft packages, to include word and excel
- Be able to communicate in a clear and accurate manner, both verbally and in writing
- Ability to maintain accuracy whilst dealing with high volumes of data
- Ability to remain self-motivated whilst meeting conflicting deadlines
- Ability to work on own initiative whilst also sharing ideas and work within a team environment
- Be flexible, versatile and adaptable, and willing to embrace change.
- A commitment to ongoing personal development
- To be approachable and flexible in duties
- Ability to work in a pressurised environment, delivering priority work with accuracy and within timescales.

***

**Minimum of 12 months recent experience in a similar role, or**

**Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).**

**Full Driving licence, access to a vehicle or access to means of mobility support.**

**Job Ref: Nuneaton & Bedworth 5234313**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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