Registered Care Manager/Deputy Care Manager

4 weeks ago

Poole, United Kingdom Home Instead Full time
Job Description

Are you looking for your next career move?

Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation, we are immensely proud of the quality of care we provide. We match our Care Professionals to our Clients based on mutual interests and hobbies to help build bonds of trust which enables us to provide personalised quality support. Our care plans are highly personalised and tailored to the needs and wishes of our Clients. Continuity of care and building relationships is important to us.

Home Instead Southampton was established in 2010 and we are the pioneers of relationship-led care for older people. Our group offices are in Segensworth and this role revolves around our Clients and the Care Professionals who look after them.

You will need experience in a similar role, be a good communicator, have an eye for detail and, want to be part of a growing business that cares. If you have a passion for caring and the motivation to help us to help more people, we would love to hear from you.

Job Purpose

To ensure that our clients receive the appropriate support and a high-quality service always.

The Role & Responsibilities

· Client Service. Ensure that quality care is delivered to each of our clients. You will understand our clients and create and update care plans along with completing service reviews and quality assurance visits. Where appropriate the care service will be amended in line with the clients changing needs. The building of positive working relationships with your clients and their key family members and other professionals that are involved in their care will be important. You may be required to perform new client consultations.

· Care Professionals. Match and introduce our Care Professionals to our clients and conduct regular supervision meetings. Maintaining regular communication with Care Professionals will be key along with supporting and mentoring them and checking and supporting their wellbeing.

· Quality Care. Delivering outstanding quality care always is a key objective for Home Instead and you will be expected to ensure compliance with Home Instead Franchise Standards, CQC Regulations and our Equality, Diversity and Equal Opportunities Policy always.

· Team Player. Being willing to assist in any way possible and carry out any other duties deemed necessary for the successful operation of the business.

Essential Criteria

  • Domiciliary Care – ideally at a similar type company
  • Client Enquiries & consultation
  • Networking – evidence of doing talks out in the community
  • Completed level 5 or willing to start ASAP
  • Compliance

Qualifications

· Level 5 NVQ in Health and Social Care or equivalent or willing to work towards

Knowledge & Skills

At least 3 years direct experience in the care sector delivering a wide range of personal care services. In addition experience with:

o Working with MAR sheets and medication supervision

o Delivering highest quality care & helping people live independently

o Good communication skills, with an ability to build rapport quickly

o Care management technology including providing support and training to care professionals

o Exposure to People Planner would be useful

Person Specification

· You will need to be honest, reliable & trustworthy

· You will need to pay attention to detail and have a personal mindset that delivers consistent accuracy of work outcomes

· We want you to effectively manage your own time to ensure deadlines are met.

· We want you to be able to work independently and in a focused manner as well as being able to work within a team.

· You will need to be adaptable to change, an agile learner and willing to train and assist others

· We are a “family” so a warm and friendly personality with a ‘can-do’ attitude would be great

· We would like you to share our values.

Job Types: Full-time, permanent

hours: 35 per week

Salary: From £26,000.00 + per year

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Being a part of a business caring for the elderly folk in our co

Qualifications

· Level 5 NVQ in Health and Social Care or equivalent or willing to work towards



Additional Information

Essential Criteria

Driving Results

Adapting to Change

Customer Focus

Quality Focus

Influencing

 

Teamwork & Collaboration

Communication & Relationship Management

Living Home Instead 

Agile Learner

 

 

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