Service Manager

4 weeks ago

Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen for a passionate, proactive, and autonomous team player to join the Paediatric team as Service Manager for Paediatric services. This post is covering maternity leave and would be ideal for someone looking for an opportunity to support career progression.

This post plays a key role within the departments triumvirate working closely with the departments clinical lead and matron. The post holder will be primarily responsible for the day to day operational management and service improvement of paediatric services.

The Paediatric service is welcoming and supportive and comprises of innovative clinical teams passionate about delivering safe, high-quality care to BCYP and their families across West Suffolk.

This exciting opportunity will provide the post holder with experience including;

Autonomy to operationally manage, represent and influence a variety BCYP services including, cardiology, oncology, epilepsy, renal, frenulotomy, diabetes, allergy, respiratory and many more Opportunity to work with a variety of professionals including but not limited to, teachers, psychologists, play specialists, CNS, CANP and PA's SLA's with regional and national providers including surgical pathways Neonatology in relation to medical staffing provision Collaboration and close working relationships with colleagues at neighbouring providers

Main duties of the job

The ideal candidate will have excellent communication, time management skills and be able to work under pressure. The candidate should be able to negotiate with colleagues across the trust at all grades. The candidate will have proven experience working at Service Manager level working in NHS acute services.

The post holder will oversee the allocation of resource across paediatric services in collaboration with clinical lead and matron. This will include overseeing; medical rota management, UEC pathway management and RTT pathway management. In addition, the post holder will act as a point of escalation for staff within the service to ensure smooth delivery of services as well as addressing any non-clinical issues impacting on service delivery eg) estates/IT.

The post will be required to undertake;

Demand and capacity modelling Contract negotiations support by trust corporate teams Service re-design to include business case development where required Change management Winter planning supported by clinical teams Develop and maintain required budgetary control to avoid overspend To participate in the trusts tactical command rota and divisional manager of the day role

This post will provide line management for the departments rota co-ordinator, a key role for the department ensuring safe medical staffing cover to paediatric and neonatal inpatient and outpatient services. In addition, will provide shared line management of the departments CANPs and PAs.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Job description

Job responsibilities

Key Tasks & Responsibilities :

Communication: Key working relationships: Managers, team leads and administrative staff across the division and throughout the Trust Clinical Directors, Lead Clinicians, Deputy Chief Nurse, Matrons and other clinical staff within the designated specialities Trust Information and contracting Teams Facilitate improved communication within the service and between other Trust departments, clinicians, managers, ward and other staff. To ensure that all staff are aware of their responsibilities towards quality of patient care and understand their contribution towards enhancing the standard of care and service, within allocated resources and established Analytical and judgemental: Research, evaluate, plan and implement new ways of working and resource utilisation, in conjunction with clinical and non- clinical staff to include annual job planning and junior doctor rotation planning. Provide regular reports, explanatory data and action plans to rectify any problem areas to the Monitor, investigate and report on departmental performance spanning a broad range of issues, including incident trends, complaints, sickness absence and education & training. Planning and organisational Skills: To assume operational responsibility for the provision and development of designated service(s). Supporting designated services to meet access targets g. RTT and cancer targets, and escalating challenges to service provision to SOM. To develop, in conjunction with the Women and Childrens Division, and other Trust departments or Divisions as appropriate; business and service plans ensuring that these correspond with Trust objectives and requirements. Ensure the service has robust plans for dealing with major incident To undertake ad hoc projects as requested by the To take part in the Divisional Manager of the Day rota as required. Governance: To ensure the service complies with Trust policies, Standing Orders, Standing Financial Instructions and relevant legislation. To monitor and rectify any identified shortfalls in accordance with established procedures. Work within an overall framework of Clinical Develop and review departmental policies, procedures and guidelines to enable effective service provision and minimise risk. Implement Trust Policies such as Risk Assessment and Incident To investigate and respond to complaints in accordance with the Trust complaints Provide regular reports, explanatory data and action plans to rectify any problem areas to the Work within the legal guidelines, for example Health and Safety, Manual Handling, Data Finance and Resources: To monitor and manage, with the SOM & Finance Manager, the financial performance of the service ensuring appropriate controls are established and adhered to. To monitor and manage a delegated budget for the designated service(s). Leadership and management: Ensure Trust Policies and Procedures are adhered Undertake staff recruitment, across all grades, when Maintain comprehensive records of staff, including annual leave and absence Identify and address performance and disciplinary Ensure there is an IPR/appraisal programme in the service and that each member of the service has personal Ensure individual training needs are assessed and individuals have personal development To participate in the Trusts Tactical Command rota and Divisional manager of the day role To represent the service and Division at internal and external meetings Contribute to the general management of the Trust as a member of the Medical Division, developing a shared understanding of and commitment to the Trusts strategic aims and objectives. Contribute to the strategic development of the Trust, participating as required in working groups, activities and contributing to reports etc. Information Resources: Work with the SOM to develop and refine performance standards for the service, where available utilising national standards NICE guidance, NSF's, Quality, CQUIN etc. Monitor service performance and ensure that KPIs are met within allocated resources and agreed To report to the SOM, variance against performance targets and standards, providing further detail and action plans where necessary. To provide relevant, timely and accurate information and analysis to support the Senior Management Team and the Trust's management team in delivering informed, evidence based managerial decisions. Person Specification

Education and qualifications

Essential

oDegree level qualification or equivalent oManagement qualification or equivalent experience

Desirable

oMBA or post graduate management qualification

Experience and knowledge

Essential

oExperience working in NHS secondary care oExperience working at Service Manager level oExperience with annual job planning oExperienced leader of staff oWorking in a multi-professional environment oBusiness planning oFinancial management oProject management oProcess re-design oStaff management oUnderstanding of government agenda and targets oChange management oCompetent user of IT

Desirable

oExperience of designing/ improving business systems and processes oProject management experience oExperience with annual consultant job planning oExperience with medical staff

Skills and abilities

Essential

oAbility to build effective working relationships oAnalytical and report writing oExcellent interpersonal skills oGood written and verbal communication skills oPresentation skills oCommitment to staff development oProven change management skills oExcellent time management skills oEffective delegation oExcellent communication skills with multi-disciplinary groups oChairing meetings

Desirable

oAn understanding of the NHS locally and key policy issues that affect business performance

Personal qualities

Essential

oAbility to inspire and enthuse others oInnovative approach to change and modernisation oInterest in personal and professional development oDelivers against objectives

Desirable

oCommercial acumen oPolitical awareness - ability to perceive impact of actions on the decisions and activity of others

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