Multinational Captive Claims Co Ordinator

6 months ago

London, United Kingdom AIG Full time

Join us to become a Claims expert in our Multinational reinsurance team to take your career to the next level with an international market leader. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Multinational

AIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers, empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore and deliver new solutions to meet our customers’ global insurance needs.

How you will create an impact

This is a fantastic client facing role for an inquisitive, analytical problem solver who wants to progress their career within the insurance industry.

Some of the key responsibilities include:

  • Promote AIG’s Multinational Captive servicing capabilities within depth operational and technical understanding of client needs, market regulation / complexities and solutions.
  • Partner with Producing Offices to provide technical expertise in understanding program structures from a claims perspective for our global clients.
  • Manage / maintain relationships with internal and external stakeholders (producing & issuing offices, captive brokers, clients, reinsurers etc).
  • Participate in client (internal/external) meetings and conference calls.
  • Maintain a professional relationship with all assigned clients (approx. 75 – 100 accounts)
  • Familiarise yourself with, and understand fully, the workflows involved in a multinational program, particularly in relation to the claim flows
  • Prepare and issue loss recoverable billings on a monthly or ad hoc basis within set deadlines
  • Prepare reserve, incurred reports and monitoring per occurrence, and ensure annual aggregate breaches are flagged and adjusted on a monthly or ad hoc basis
  • Collate supporting documentation to issue to the client with the loss billings
  • Assist the cash call administrator with queries to ensure cash calls can be issued and collected within a timely basis.
  • Review / analyse cash receipts if needed to ensure prompt allocation of cash
  • Classify and explain uncollected items on a monthly basis, including old items
  • Follow up on uncollected loss recoverables as required and maintained at an agreed level
  • Analyse old uncollected items to establish causes of non-collection
  • Escalate delinquent balances to management promptly
  • Ensure required bookings to the claims system are completed and approved
  • Respond to all audit-related queries on the assigned client accounts within required deadlines.
  • Regular monitoring of cash receipts and unallocated cash
  • Follow up with cash call administrator for >90 day outstanding cash calls and ensure they have been escalated accordingly
  • Prepare and respond to all captive audits
  • Regularly and thoroughly monitor all accounts to ensure custom service delivery solutions that support our clients’ needs / commitments

What you’ll need to succeed

  • Minimum 2 years office experience, ideally within a similar role
  • Quick and inquisitive learner, who wants to become a subject matter expert
  • Strong analytical and problem solving skills
  • Good knowledge of MS Excel
  • Experience of working with data and numbers
  • Self-motivated and pro-active, with the ability to prioritise work and meet deadlines
  • Excellent communication and client / customer service skills
  • Experience of producing reports and documentation

Ready to take your career to the next level? We would love to hear from you.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area:

UW - Underwriting

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Europe (Services) Limited

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