Field Service Engineer

6 months ago

Southampton, United Kingdom Getronics Full time

Location: Southampton (On-site)

Full-time – Permanent role

Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.

We have an exciting opportunity for a Field Service Engineer to join our team. This position will cover our field service and on-site clients in Southampton.  

What we can give you:  

Good salary package – ranging between £23,000 to £26,000 based on experience plus car hours, Monday to Friday between the hours of 8am and 6pm, with regular out of hours required.  25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays.  Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available.  Car allowance and business mileage fuel card  Flexible benefits package that aims to offer something for everyone.  GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics  24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme  To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects.  Company Pension Scheme, plus life assurance, and private medical cover after 12 months  Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme. 

What to expect:  

You will provide maintenance and support for field-based clients, and on-site support for clients IT hardware services.  You will be responsible for all tasks to completed in line with company technical and quality standards and procedures.  Ability to provide exceptional customer service skills when on-site, and ensuring a high degree of customer satisfaction is always provided.  Attendance to all incidents/requests as directed by the Customer Incident Centre is required as per your engineering work instruction guidelines. Ability to be customer focused, and courteous in a professional and sensible manner.  Ensure assigned incidents are monitored, updated, and progressed in a timely manner.  You will be expected to train, coach, and support our Junior Field Service Engineers, using your areas of technical expertise and experience.  Coordination between clients and vendors is crucial, and you must ensure resolutions to problems are managed within timescales and appropriately.  Knowledge and ability to resolve hardware issues and basic software problems. 

What we expect from you:  

A full UK driving license and access to a car.  Will undergo a Baseline Personnel Security Standard check.  Strong understanding of IT systems and environments  Strong customer service skills, with an analytical and problem-solving mindset  Qualifications in the following would be beneficial to your application: Dell/Other vendor certification to enterprise level or above Previous experience in a data centre and/or smart space technology is advantageous. MSCE certification Manufacturer Enterprise server certification SAN Server CompTIA A+ Network+/CCNA

What to do next:  

As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the careers webpage. 

We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families. 

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