Receptionist - GP Surgery

Found in: Talent UK C2 - 1 week ago


Southall, United Kingdom Southall Medical Centre Full time

Job summary

This is not for locum agencies

For queries, please email

Southall Medical Centre has an exciting new vacancy for a part-time (20 hours/week) receptionist / administrator to join our dynamic admin team

No prior GP practice experience is required, however the ideal candidate must be familiar with the role of primary care / GPs in the NHS.

Good IT and computer skills are essential for this position.

Key responsibilities and duties include:

Triaging appointment requests and booking appointments appropriately for patients Handling incoming telephone calls to the surgery Processing repeat prescriptions according to practice policy Scanning and processing medical documents through SystmOne (clinical system) Completing tasks set by the practice manager and the doctors / clinicians Opening and closing front doors in line with opening times Greeting patients kindly and courteously Working as part of a team collaboratively with other team members Preparing the surgery, waiting area, consulting rooms in preparation for clinics

Main duties of the job

Good IT and computer skills are essential for this position.

You must be a friendly, courteous people-person as this role primarily involves handling patient queries and have a strong work-ethic and resolve to help provide excellent patient care, in line with our practice vision.

Ability to speak Panjabi, Hindi, Gujarati or Urdu would also be extremely beneficial for this position.

About us

Southall Medical Centre is a friendly, welcoming GP practice with two surgeries in the heart of Southall caring for over 8,000 patients from the local area.

We always strive to do the best for our patients and all our staff share this vision.

You will be well-supported by our management and clinical team, however must be able to work independently and autonomously.

We are a dynamic, forward-thinking practice and always strive to achieve the best in policy and population health.

Job description

Job responsibilities

The role of reception / administrator is mainly an administrative role, and requires excellent people-person and communication skills, due to the patient-facing nature of the role.

Duties and responsibilities of receptionists include, but are not limited to: appointments, handling telephone calls, document workflows, processing repeat prescription requests, completing tasks set by practice manager or doctors, opening/closing front doors, maintaining cleanliness of waiting area and consulting rooms, keeping noticeboards and patient areas up-to-date, working collaboratively as part of our practice team.

The ideal candidate will have some experience of the NHS, however no previous GP surgery employment is required. Strong work-ethic, commitment to the role, flexibility and efficiency are key traits in a successful applicant.

Although you will be well-supported by our existing administrative and management team, you must be able to work independently, autonomously, with a problem-solving and can-do attitude.

As the first port of call for our patients, a friendly and warm welcome and excellent communication skills are crucial to this role.

The surgery is fully computerised, so good IT and computer skills are a necessity. Successful applicants will be proficient in Microsoft Office (Word, Excel, PowerPoint) as well as SystmOne (clinical system training provided).

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths (or international equivalent) Good IT and computer skills

Desirable

Efficiency in handling incoming telephone calls quickly and promptly Good communication skills
  • Gp Receptionist

    7 days ago


    Southall, United Kingdom Dr Uppal and Partner Full time

    **Part Time GP Receptionist (24 hours per week - Monday,Tuesday & Wednesday)** We are currently looking to recruit an experienced friendly, enthusiastic and hard-working receptionist to join our friendly team. You will be the first point of contact for our patients either face to face or on the telephone. You will work collaboratively with the practice team...


  • Southall, United Kingdom Southall Medical Centre Full time

    Although you will be well-supported by our existing administrative and management team, you must be able to work independently, autonomously, with a problem-solving and can-do attitude. As the first port of call for our patients, a friendly and warm welcome and excellent communication skills are crucial to this role. The surgery is fully computerised, so...


  • Southall, United Kingdom Dormers Wells Medical Centre Full time

    We are a busy GP surgery based in West London looking to recruit a part time afternoon receptionist to join our existing team. You will need to demonstrate strong communication skills. The post can be quite challenging at times so a calm approach is vital. Experience of using EMIS WEB clinical system would be desirable but not essential. The post is for...


  • Southall, United Kingdom Dormers Wells Medical Centre Full time

    We are a busy GP surgery based in West London looking to recruit a part time afternoon receptionist to join our existing team. You will need to demonstrate strong communication skills. The post can be quite challenging at times so a calm approach is vital. Experience of using EMIS WEB clinical system would be desirable but not essential. The post is for...


  • Southall, United Kingdom West London NHS Trust Full time

    Do you enjoy meeting new people, are proactive, organised and adaptable? West London NHS Trust has an exciting opportunity to appoint a Band 5 to support the AHP International Recruitment Lead in supporting a robust programme of pastoral support for all Internationally recruited staff. This includes supporting the on boarding process, familiarisation into...

  • Administrator

    5 days ago


    Southall, United Kingdom West London NHS Trust Full time

    Are you looking for a new challenge? Single Point of Access (SPA) is looking to recruit a Band 4 Team Administrator to join our busy and exciting multi-disciplinary team on a 1 year fixed term contract. The post holder will work within a 24-hour rota system (including late shifts and Weekends) - ensuring that a comprehensive service is provided to patients...


  • Southall, United Kingdom West London NHS Trust Full time

    West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow. We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the...

  • Activity Worker

    24 hours ago


    Southall, United Kingdom West London NHS Trust Full time

    As an Activity Worker you will develop an activities programme and use a range of activities to provide group and individual sessions which promote physical, social and mental well-being. You will be working closely with the multidisciplinary team to provide meaningful activities. You will be involved in ward review meetings, Clinical Improvement Group...

  • Driver/porter

    2 weeks ago


    Southall, United Kingdom West London NHS Trust Full time

    As a Driver-Porter for West London NHS Trust, you will work in a team of professionals that carry a wide range of duties to support an efficient service delivery to our service users, visitors and the Trust. This includes driving service users to and from appointments, delivery and collection of goods from various Trust sites and Portering tasks within the...

  • Team Administrator

    3 days ago


    Southall, United Kingdom West London NHS Trust Full time

    An exciting opportunity has arisen within West London Forensic Service for the role of Band 4 Team Administrator based at the Court Diversion Service, Westminster Magistrates Court, 181 Marylebone Road, London, NW1 5BR. West London NHS Trust is one of three organisations providing screening and assessment for vulnerable and mentally ill defendants at...

  • Driver/porter

    7 days ago


    Southall, United Kingdom West London NHS Trust Full time

    As a Driver-Porter for West London NHS Trust, you will work in a team of professionals that carry a wide range of duties to support an efficient service delivery to our service users, visitors and the Trust. This includes driving service users to and from appointments, delivery and collection of goods from various Trust sites and Portering tasks within the...

  • Assistant Psychologist

    24 hours ago


    Southall, United Kingdom West London NHS Trust Full time

    Do you have an interest in working with older people? If so we are looking for an assistant psychologist to work on the Older People’s Mental Health Wards in Ealing and Hammersmith. You will work across our three wards under the supervision of a clinical psychologist. Jubilee and Meridian wards support older people with complex mental health needs...


  • Southall, United Kingdom West London NHS Trust Full time

    Ealing Intermediate Care service has an exciting role within the local management team for an enthusiastic and motivated senior Nurse or Therapist with leadership experience and experience of working within a multiple disciplinary team at a senior level to provide daily operational leadership in line with the agreed service. Your main role will be to...


  • Southall, United Kingdom West London NHS Trust Full time

    West London NHS Trust is looking to recruit an enthusiastic and dynamic person, who, working as part of the Central Clinical Governance (Patient Experience) Team, will provide advice and support to patients, their carers and families. The post holder will provide a visible and effective Patients Advice and Liaison Service, ensure the Trust learns from user...


  • Southall, United Kingdom West London NHS Trust Full time

    Are you looking for a new challenge? Single Point of Access (SPA) is looking to recruit a band 4 mental health advisor to join our busy and exciting multi-disciplinary team. The SPA team is highly motivated, diverse, energetic and has a ready to help attitude. Our professional and multi-disciplinary staff group whose ability to intercede on behalf of...