Electronic Working Administrator

3 weeks ago

South Wales, United Kingdom Intelligent Office Full time

Electronic Working Administrator

Location: Newport - South Wales

Salary: £ 23,673

Contract: Full time, Permanent

Hours: 08:30-17:00– Monday to Friday (37.5 hours per week)

Williams Lea seeks an Administrator / Electronic Working Operator - to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Training

We offer one to one training followed by coaching support from our Supervisors and Seniors until fully competent.

The Job :

Are you self-motivated with a can do attitude? Are you able to work in a high volume environment where understanding the importance of delivery against client service levels is critical?

Do you have data entry experience? You must be confident to liaise with Courts, Clients and Claimant solicitors by telephone.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

The Job : Key Responsibilities

Operations

Working as part of a larger team on our clients site in administering Client. Accept Service paperwork, following agreed processes and procedures to ensure accuracy of information

Setting up new cases on behalf of a law firm.

Reviewing documentation.

Dealing with incoming mail.

Role requires data entry and validation of information so accuracy and attention to detail is critical

Liaising with Courts, Clients and Claimant solicitors by telephone in order to clarify received or missing information

Handling confidential information in line with the firm's data security protocols

Answering a handful of inbound calls from clients each day.

Making outgoing calls to clients to obtain missing information.

Other administrative duties, as required

Adhere to defined standards and processes

Client

Have the ability to deal with client issues quickly and effectively, seeking assistance when required

Develop and maintain strong relationships with internal and external clients providing assistance and advice as and when required

You must be customer focused

Key Competencies :

Customer Focus

Drive for results

Effective communication - Listening & Written

Planning & organising - Managing work

Accountability and responsibility Courage

The Experience :

We are looking for someone who is :

Self-Motivated

Organised

Customer focused

Strong personality

Methodical and logical approach

Team player but able to work on own initiative

Commitment to deliver

IT literate

Company Benefits

Hybrid working once trained, Pension, Private Medical, Personal Accident Insurance, Dental Insurance, Health Screening, Income Protection, Gym Flex, Cycle to Work, 25 days Annual Leave, Overtime rate paid as time and a half on work days and double time on weekends.

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