Operations Manager – Hoddesdon, Hertfordshire

Found in: Talent UK C2 - 3 weeks ago

Hoddesdon, United Kingdom Super Star Sport Full time

Operations Manager – Hoddesdon, Hertfordshire

About Super Star Sport:

At Super Star Sport, our unwavering commitment lies in inspiring a brighter future for all children. We are dedicated to providing them with the chance to learn from our exceptionally motivated and enthusiastic team of coaches. Presently, we conduct sessions for over 6000 children each week, reaching numerous nurseries, primary schools, and children's centres nationwide. Additionally, we extend our impact through our evening and weekend sports programs and youth football teams.

About the role:

We are actively seeking an experienced Operations Manager who shares our passion for sports, has exceptional interpersonal and people management abilities, and embodies forward-thinking with a positive attitude. The ideal candidate will demonstrate the capability to lead and support our team of sports coaches while proficiently managing various operational tasks as outlined below.

Key responsibilities:

  • Strengthen and maintain relationships with existing clients, understanding their needs and ensuring our programs align with their expectations.
  • Collaborate with the sales and marketing teams to explore opportunities for upselling and cross-selling services.
  • Lead and inspire a team of Area Coordinators, fostering a positive and collaborative team culture.
  • Maintain a keen eye on the coaching delivery schedule, working closely with Area Coordinators to optimize program delivery and address scheduling challenges promptly.
  • Regularly assess program outcomes, seeking feedback from clients and instructors for continuous improvement.
  • Collaborate closely with the franchise network to ensure smooth communication and cooperation.
  • Address operational challenges promptly, employing creative and strategic solutions.
  • Develop key performance indicators (KPIs) and consistently track and report on performance metrics. Utilize data analysis to derive insights and offer recommendations aimed at improving operational efficiency.
  • Identify and pursue opportunities for community engagement and partnership building, aiming to amplify the presence and influence of Super Star Sport within local communities.
  • Work with the Training and Development Manager to implement training initiatives for Area Coordinators, ensuring they stay updated on industry trends and coaching methodologies.
  • Collaborate closely with the Finance Manager to contribute insights and input towards overseeing the budget, ensuring that financial objectives are aligned with operational goals.
  • Foster collaboration with other departments such as marketing, finance, and HR to ensure seamless operations.

Key skills:

  • Previous experience in a similar role, preferably in sports or education sector (2 years preferred);
  • Strong communication skills and well-organized with meticulous attention to detail;
  • Adept at prioritizing tasks in a fast-paced, people-focused environment;
  • Prior experience in scheduling;
  • Exceptional skills in people management and communication with key stakeholders;
  • Experienced in budget management and providing relevant financial insights.

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