Driver amp Customer Support Manager
4 weeks ago
About HIVED
The world needs logisticssolutions that are better for people and the environment and thatswhere HIVED comes in. We are a Londonbased climate and logisticsstartup building the first emissionfree parcel delivery network atscale powered by a 100% electric fleet. A tech company at heart wehave built a modern tech stack novel inhouse routing and decisionengines apps and data stack plus are now shipping for over 100brands including ASOS Zara Karen Millen andmore.
Our tightknit team is made up of exRevolutBain GoPuff ASOS Apple HelloFresh Amazon and Google employees andwe are backed by some of Europes leading investors and VCs inclimatetech logistics and mobility including Planet A VenturesMaersk Growth Pale Blue Dot VC Eka Ventures and the Britishgovernment.
RoleOverview
We are looking forcandidates who are customer first and thrive under pressure to joinHIVED as a Driver & Customer Support Manager. This role isfocused on building out HIVEDs world class customer experienceliaising directly with customers and working closely with ourdelivery team to ensure we provide a reliable industry leadingdelivery experience. You will be expected to think on your feetwhile also making business critical decisions and no day will bethe same.
This role is a good fit for someonewith a customer service background who is looking to add anotherdimension to their experience; you will not be solely managingcustomer communication but also exposed to our daily operations anddriver team working in coordination to rapid fire problem solve.
The potential for growth in this role is high ifyou are a respectful communicator committed team player andproactive problem solver. You will play a key role in shaping theHIVED customer service experience and developing the team furtheras we grow to become the UKs most loved delivery network.
Please note that this is a shiftbased role. Youwill work a 4on4off pattern (4 days of work followed by 4 days offto rest and restore). Shifts are 12 hours in length rotatingbetween 7am7pm and 12pm12am. The right candidate is comfortablewith this kind of schedule and the necessary travel to and from ourNorth Woolwich depot (London E16).
Responsibilities
- Manage a small team of driver andcustomer support team members leading on coordination and alignmentof teams and tasks
- Manage daily customerservice issues and support needs communicating in HIVEDs tone ofvoice and setting a high standard for our customer serviceexperience
- Provide support and guidance to ourdriver team on proper delivery protocol and issues encountered onthe road
- Coordinate with our delivery andsortation teams to ensure the whole delivery cycle is resourced inthe most efficient way possible
- Report on dailyperformance using our different softwaretools
- People management experiencepreferred
- Diligent trustworthy and very levelheaded under pressure
- Proactive in quicklyresolving issues and suggesting improvements for futuredevelopments
- An exceptional eye for detail andable to manage many different tasks atonce
- Comfortable using and adapting to multipledifferent software systems
- Outstandinganalytical skills and a datadrivenmindset
- Passionate about the HIVED mission andsustainability moregenerally
- Dynamic workingenvironment with a diverse and driven team
- Hugeopportunity for learning in a high growth environment withprogression opportunities based on success in therole
- 18 days of holiday allowance plus publicholidays (total time off is equivalent to our standard 25 days dueto the 4on4off pattern)
- Wellbeing initiativesincluding three wellbeing days in addition toholidayallowance
- Weekly team lunch and regularcompany socials
- Enhancedmaternity/paternity/adoptionpolicy
-
Customer Success Coach
1 day ago
London, United Kingdom Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...
-
Senior Customer Success Coach, Enterprise
4 days ago
London, United Kingdom Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...
-
Enterprise Customer Success Coach
2 weeks ago
London, United Kingdom Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...
-
Product Support Specialist
2 weeks ago
London, United Kingdom Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...
-
Enterprise Customer Success Coach
1 week ago
London, United Kingdom Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...
-
Enterprise Account Executive
7 days ago
London, United Kingdom Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...
-
Enterprise Account Executive
7 days ago
London, United Kingdom Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...
-
Driver amp Customer Support Supervisor
4 weeks ago
London, United Kingdom HIVED Full timeAbout HIVEDThe world needs logisticssolutions that are better for people and the environment and thatswhere HIVED comes in. We are a Londonbased climate and logisticsstartup building the first emissionfree parcel delivery network atscale powered by a 100% electric fleet. A tech company at heart wehave built a modern tech stack novel inhouse routing and...
-
Driver amp Customer Support Supervisor
1 week ago
London, United Kingdom HIVED Full timeAbout HIVEDThe world needs logisticssolutions that are better for people and the environment and thatswhere HIVED comes in. We are a Londonbased climate and logisticsstartup building the first emissionfree parcel delivery network atscale powered by a 100% electric fleet. A tech company at heart wehave built a modern tech stack novel inhouse routing and...
-
Technical Support Analyst
3 weeks ago
London, United Kingdom Culture Amp Full timeHow you can help make a better world of work As a member of the IT Support Team you will primarily provide an exceptional support experience to our (pretty amazing) people across the globe - creating a positive, reliable, and consistent IT experience that supports and enables everyone to continue to deliver impactful and quality results. You are...
-
Technical Support Analyst
2 weeks ago
London, United Kingdom Culture Amp Full timeHow you can help make a better world of work As a member of the IT Support Team you will primarily provide an exceptional support experience to our (pretty amazing) people across the globe - creating a positive, reliable, and consistent IT experience that supports and enables everyone to continue to deliver impactful and quality results. You are...
-
Smb Account Executive
4 weeks ago
London, United Kingdom Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...
-
Manager, Customer Success
10 hours ago
London, United Kingdom Culture Amp Full timeHow you can help make a better world of work We are seeking a highly motivated and experienced Manager of Customer Success to join our dynamic team at Culture Amp. As the Manager of Customer Success, you will lead a team responsible for driving customer adoption, satisfaction, retention, and ultimately sustainable growth. You will play a key role in...
-
SMB Account Executive
3 weeks ago
London, United Kingdom Culture Amp Full timeThe Opportunity at Culture Amp Here at Culture Amp, we have an exciting opportunity for an Account Executive (New Business) to come and join our talented and inclusive sales practice. We find ourselves in a pretty unique position where we are now doubling down our efforts in attracting more of our customers towards our performance tool so that they can...
-
SMB Account Executive
2 weeks ago
London, United Kingdom Culture Amp Full timeThe Opportunity at Culture Amp Here at Culture Amp, we have an exciting opportunity for an Account Executive (New Business) to come and join our talented and inclusive sales practice. We find ourselves in a pretty unique position where we are now doubling down our efforts in attracting more of our customers towards our performance tool so that they can...
-
SMB Account Executive
1 week ago
London, United Kingdom Culture Amp Full timeThe Opportunity at Culture Amp Here at Culture Amp, we have an exciting opportunity for an Account Executive (New Business) to come and join our talented and inclusive sales practice. We find ourselves in a pretty unique position where we are now doubling down our efforts in attracting more of our customers towards our performance tool so that they can...
-
SMB Account Executive
1 week ago
London, United Kingdom Culture Amp Full timeThe Opportunity at Culture Amp Here at Culture Amp, we have an exciting opportunity for an Account Executive (New Business) to come and join our talented and inclusive sales practice. We find ourselves in a pretty unique position where we are now doubling down our efforts in attracting more of our customers towards our performance tool so that they can...
-
SMB Account Executive
1 week ago
London, United Kingdom Culture Amp Full timeThe Opportunity at Culture Amp Here at Culture Amp, we have an exciting opportunity for an Account Executive (New Business) to come and join our talented and inclusive sales practice. We find ourselves in a pretty unique position where we are now doubling down our efforts in attracting more of our customers towards our performance tool so that they can...
-
HIAB Driver
1 month ago
London, United Kingdom Driver Hire Southend Full timeDriver Hire is the UK’s largest specialist logistics recruiter, providing a wide range of drivers and non-driving staff to organisations throughout the UK.With 40 years of experience and a nationwide network of over 100 offices, we offer a full range of recruitment services – temporary and permanent positions, driving work and logistics jobs.We are...
-
HIAB Driver
1 week ago
London, United Kingdom Driver Hire Southend Full timeDriver Hire is the UK’s largest specialist logistics recruiter, providing a wide range of drivers and non-driving staff to organisations throughout the UK.With 40 years of experience and a nationwide network of over 100 offices, we offer a full range of recruitment services – temporary and permanent positions, driving work and logistics jobs.We are...