Service Improvement Officer

3 months ago

Eastbourne, United Kingdom NHS Business Services Authority Full time

Job summary

An opportunity has arisen within NHS Dental Services, acting as a Band 6 Dental Service Improvement Officer in the Dental Business Development Team.

This opportunity forms part of our succession plan and transition from the Compass system to the new solution that is being developed by the Transforming Dental Services (TDS) project.

We are looking for an enthusiastic and motivated individual who will support the team to deliver continuous improvement.

This role involves liaising with stakeholders to define requirements and creating detailed documentation. Supporting the Service Improvement Lead, you must have excellent organisational skills and the ability to deliver at pace.

You will be expected to take on and retain complex information, becoming a subject matter expert for NHS Dental Services' systems and processes.

If you are keen to influence change, develop your skills and be part of an established team we look forward to hearing from you.

What do we offer?

27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently workinglargely remotely) Career development Active wellbeing and inclusion networks Excellent pension NHS Car lease scheme Access to a wide range of benefits and high street discounts

Main duties of the job

Working as part of the Service Improvement team within NHS Dental Services, Service Improvement Officers are an integral part of ensuring we provide value for the wider NHS and excellent service to our customers. Acting as a subject matter expert, the post holder must have / develop substantial knowledge of NHS Dental Services systems, polices, and procedures.

Service Improvement Officers act as the primary point of contact for external stakeholders, to ensure that systems and services are delivered in line with specified requirements.

Service Improvement Officers must work on their own initiative, using the NHS regulations and their own specialist knowledge to influence and deliver change. The post holder must work with close attention to detail, communicating complex information to stakeholders both verbally and in writing.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.

Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job description

Job responsibilities

In this role you are accountable for:

1. Acting as a subject matter expert for NHS Dental Services systems.

2. Developing and maintaining excellent working relationships with external stakeholders to ensure NHS Dental Services interests are represented, overcoming barriers to understanding to foster co-operation.

3. Liaising with internal and external stakeholders to define requirements and assess the impact of system changes.

4. Monitoring complex data sets to identify areas for improvement and implementing measures to improve performance.

5. Setting KPIs in collaboration with senior managers and monitoring delivery against these.

6. Creating statistical reports to communicate challenges and results to external stakeholders to ensure a transparent and responsive service.

7. Ensuring any changes are made in compliance with NHSBSA policy and procedures.

8. Representing NHS Dental Services for Information Governance, including Information Security, Business Continuity, Records Management and compliance with Data Protection and Freedom of Information Acts.

9. Managing all escalated issues and complaints for area of expertise.

10. Working with large data sets from a variety of sources and creating standard data formats than can be easily analysed, segmented, and profiled to form data sets. Manipulating complex data sets to identify and present Utilising horizon scanning techniques to stay ahead of future changes and developments with dentistry.

12. Planning regular stakeholder engagement sessions, ensuring relevant internal and external stakeholders are in attendance. Attending relevant industry events.

13. Representing NHS Dental Services at industry forums, providing and receiving highly complex information and ensuring this is fully understood.

14. Identifying opportunities for additional data collections and improvements to support decision making.

15. Data cleansing our system data to drive efficiencies and improve our data quality.

16. Supporting the Dental Delivery Manager on the planning, and delivery of other projects and initiatives as required.

17. Providing training and support to internal and external parties to ensure that requirements are fully understood and embedded within organisations.

Person Specification

Personal Qualities, Knowledge, and Skills

Essential

Excellent analytical skills with ability to highlight improvement areas. Excellent verbal and written communication skills. Excellent interpersonal skills Ability to see wider implications, consequences, and connections for all issues. A high level of confidence and ability to engage with and influence others Proactive individual who works well independently or as part of a team. Excellent Presentation Skills both in person and on-line through Teams Ability to handle conflict and negotiate change with stakeholders. Ability to evaluate and measure success of delivered projects. Well organized and able to work to tight deadlines, prioritise tasks and work on own initiative. Comprehensive understanding of accountability to clients and stakeholders Committed to continuous improvement and partnership working Ability to prioritise own activities and plan workload. Able to use database, word processing, spread sheet and presentational IT packages to produce complex and, at times, highly sensitive reports, and operational information. Ability to interpret policy and regulations. Understanding of NHSBSA's dental services, data, and systems.

Desirable

Detailed understanding of NHS dentistry contracts and the supporting regulations and policies. Understanding of the importance of personal impact when dealing with stakeholders. Knowledge and experience of wider external environment. Knowledge of other NHSBSA service areas. Knowledge of policy development and implementation. Ability to write formal reports.

Experience

Essential

Experience of handling sensitive data. Experience of balancing multiple priorities Significant experience of liaising with external stakeholders Significant experience of using data to drive improvements

Desirable

Significant experience of working with dental systems Significant experience of working within a Primary Care setting

Qualifications

Essential

Educated to 5 GCSE's level C including Maths and English or equivalent Significant relevant experience

Desirable

Understands different project methodologies including Agile, PROSCI, Lean Six Sigma, Prince 2 or other disciplines

  • Service Improvement Lead

    2 days ago

    Eastbourne, East Sussex, United Kingdom Ad Warrior Full time

    Job DescriptionWe are looking for a highly motivated and experienced Service Improvement Lead to join our team at Ad Warrior.Location: EastbourneEstimated Salary: £32,198.40 per annumIn this role, you will be responsible for developing and implementing strategies to improve our services and enhance customer satisfaction.Your Key Responsibilities:Conduct...

  • Dental Service Improvement Specialist

    4 weeks ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    Welcome to a challenging and rewarding role with the NHS Business Services Authority, where you will have the opportunity to make a real difference in the delivery of high-quality dental services.As a Dental Service Improvement Specialist, you will be responsible for working with stakeholders to define requirements and create detailed documentation. You will...

  • Health Improvement Practitioner

    6 months ago

    Eastbourne, United Kingdom Wave Active Limited Full time

    **Working at various facilities in Eastbourne - Job Share can be considered** **Salary - £29,371.50 per annum (full time - 39 hours per week)** **Background** Wave Active is an award-winning charity and social enterprise, supporting local communities with facilities, activities, and services to inspire active lifestyles. Our purpose is “Inspiring...

  • Community Liaison Officer

    3 weeks ago

    Eastbourne, United Kingdom Equals One Full time

    Community Liaison Officer Salary £25,683 per annum FTE Permanent, part time 30 hrs/week potential for full time role in the future Eastbourne BN23 – UK driving licence essential What can we offer you?£25 683 per annum FTE Permanent, part time 30 hrs/week which might evolve to full time role Monday to Friday 6 hrs/day, flexible start time Up to 33 days...

  • Community Liaison Officer

    4 weeks ago

    Eastbourne, United Kingdom Equals One Full time

    Community Liaison OfficerSalary £25,683 per annum FTEPermanent, part time 30 hrs/week potential for full time role in the futureEastbourne BN23 – UK driving licence essentialWhat can we offer you?£25 683 per annum FTEPermanent, part time 30 hrs/week which might evolve to full time roleMonday to Friday 6 hrs/day, flexible start timeUp to 33 days holiday...

  • Community Health And Engagement Officer

    3 weeks ago

    Eastbourne, United Kingdom Ross Care Full time

    Community Health and Engagement Officer (CHEO) Salary £25,683 per annum FTE Permanent, part time 30 hrs/week potential for full time role in the future Eastbourne BN23 – UK driving licence essential What can we offer you?£25 683 per annum FTE Permanent, part time 30 hrs/week which might evolve to full time role Monday to Friday 6 hrs/day, flexible start...

  • Community Health and Engagement Officer

    4 weeks ago

    Eastbourne, United Kingdom Equals One Full time

    Community Health and Engagement Officer (CHEO) Salary £25,683 per annum FTEPermanent, part time 30 hrs/week potential for full time role in the futureEastbourne BN23 – UK driving licence essentialWhat can we offer you?£25 683 per annum FTEPermanent, part time 30 hrs/week which might evolve to full time roleMonday to Friday 6 hrs/day, flexible start...

  • Community Health and Engagement Officer

    3 weeks ago

    Eastbourne, United Kingdom Ross Care Full time

    Job Description Community Health and Engagement Officer (CHEO) Salary £25,683 per annum FTE Permanent, part time 30 hrs/week potential for full time role in the future Eastbourne BN23 – UK driving licence essential What can we offer you? £25 683 per annum FTE Permanent, part time 30 hrs/week which might evolve to full time role Monday to Friday 6...

  • Community Health and Engagement Officer

    2 weeks ago

    Eastbourne, United Kingdom Ross Care Full time

    Community Health and Engagement Officer (CHEO)Salary £25,683 per annum FTEPermanent, part time 30 hrs/week potential for full time role in the futureEastbourne BN23 – UK driving licence essentialWhat can we offer you?£25 683 per annum FTEPermanent, part time 30 hrs/week which might evolve to full time roleMonday to Friday 6 hrs/day, flexible start timeUp...

  • Community Health and Engagement Officer

    3 weeks ago

    Eastbourne, United Kingdom Ross Care Full time

    Community Health and Engagement Officer (CHEO)Salary £25,683 per annum FTEPermanent, part time 30 hrs/week potential for full time role in the futureEastbourne BN23 – UK driving licence essentialWhat can we offer you?£25 683 per annum FTEPermanent, part time 30 hrs/week which might evolve to full time roleMonday to Friday 6 hrs/day, flexible start timeUp...

  • Community Health and Engagement Officer

    3 weeks ago

    Eastbourne, United Kingdom Ross Care Full time

    Community Health and Engagement Officer (CHEO)Salary £25,683 per annum FTEPermanent, part time 30 hrs/week potential for full time role in the futureEastbourne BN23 – UK driving licence essentialWhat can we offer you?£25 683 per annum FTEPermanent, part time 30 hrs/week which might evolve to full time roleMonday to Friday 6 hrs/day, flexible start timeUp...

  • Community Health And Engagement Officer

    2 weeks ago

    Eastbourne, United Kingdom Ross Care Full time

    Community Health and Engagement Officer (CHEO) Salary £25,683 per annum FTE Permanent, part time 30 hrs/week potential for full time role in the future Eastbourne BN23 – UK driving licence essential What can we offer you?- £25 683 per annum FTE - Permanent, part time 30 hrs/week which might evolve to full time role - Monday to Friday 6 hrs/day, flexible...

  • Associate Director of Performance Improvement

    6 months ago

    Eastbourne, United Kingdom East Sussex Healthcare NHS Trust Full time

    A rare opportunity within a senior level position has arisen at East Sussex Healthcare Trust as we are looking for an Associate Director of Performance Improvement. This position will put our patients at the heart of everything we do by ensuring that we have a reporting and performance management framework in place which informs and enables the Trust to...

  • Exercise Referral Specialist

    6 months ago

    Eastbourne, United Kingdom Wave Active Limited Full time

    **Working at various facilities in Eastbourne - Job Share can be considered** **Salary - £29,371.50 per annum (full time - 39 hours per week)** **Background** Wave Active is an award-winning charity and social enterprise, supporting local communities with facilities, activities, and services to inspire active lifestyles. Our purpose is “Inspiring...

  • Community Health And Engagement Officer

    1 week ago

    Eastbourne, United Kingdom Ross Care Full time

    Job Description Community Health and Engagement Officer (CHEO) Salary £25,683 per annum FTE Permanent, part time 30 hrs/week potential for full time role in the future Eastbourne BN23 – UK driving licence essential What can we offer you?£25 683 per annum FTE Permanent, part time 30 hrs/week which might evolve to full time role Monday to Friday 6 hrs/day,...

  • Compliance Officer

    7 months ago

    Eastbourne, United Kingdom Eastbourne Borough and Lewes Council Full time

    **Title: Compliance Officer** **Grade: Band D** **Salary: SCP15-20, £26,348 - £28,891** **Hours: 37 hours a week** **Contract: Permanent** We have an opportunity in our Property Services team for a Compliance Officer, providing Compliance Mechanical and Electrical Contract support. Homes First manages a combined property portfolio of over 8,500 homes...

  • Digital Services Technical Support Officer

    7 months ago

    Eastbourne, United Kingdom Gardners Full time

    Based in Eastbourne, an exciting opportunity has been created to play a key role in our dynamic and expanding company, assisting in the day-to-day responsibility for our digital and data processes. Reporting to the Digital & I.T. Services Manager, the Digital Services department is a small team responsible for the day-to-day management, operations and...

  • Primary Care Liaison Officer

    6 months ago

    Eastbourne, United Kingdom Thrive Tribe Full time

    **Join us on our journey to empower over a million people to change their behaviours and thrive!** At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier! It’s a super exciting time to join us as we begin to deliver the second iteration of our Integrated Health and Wellbeing Service...

  • Retirement Housing Officer

    2 days ago

    Eastbourne, United Kingdom Sammons Recruitment Ltd Full time

    We are currently seeking a Retirement Housing Officer for a client of ours based in Eastbourne. This is a varied and rewarding role that offers the opportunity to make a meaningful impact on the lives of vulnerable tenants while working in a supportive and flexible environment.Due to the nature of this role an Enhanced DBS and Full UK Driving licence is...

  • Customer Service Agent

    7 months ago

    Eastbourne, United Kingdom Gardners Books Full time

    **Location**: - Eastbourne, United Kingdom **Posted**: - Today at 12:45 PM **Position**: - Full time Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first time round? If so, we have a great opportunity for you. - Achieve and maintain an excellent working relationship with the team. - Adhere to all SLAs...