Operations Associate

6 months ago

Redhill, United Kingdom Travelers Full time

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Operations

Target Openings

1

What Is the Opportunity?

What Is the Opportunity?

The Operations Associate plays a crucial role in helping to deliver and maintain production services that are aligned with the Travelers Europe’s strategic goals.

This role helps to provide comprehensive administrative support to facilitate underwriting processes, delivering new business quotes, renewal terms, and endorsements across all lines of business.

The role of Operations Associate also involves maintaining standard operating procedures, engaging in operational and regulatory reporting, resolving customer inquiries, and contributing to operational change initiatives.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

This role is eligible for a 1,000 GDP/EUR new joiner referral bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.

Job Description:

1. Underwriting Lifecycle Support:

Thoroughly review all in-scope submissions and processes these in line with agreed service levels. Execute tasks related to the underwriting lifecycle, including submissions analysis, new business and renewal quote preparation, non-renewals, technical accounting, document issuance, endorsements (financial and non-financial) and cancellations. Manage account documentation, including quotations, actuarial pricing models, reinsurance contracts, endorsements, and cancellations.

2. Data, Records and Document Management:

Ensure in-scope underwriting submissions are stored and indexed, within service levels. Complete accurate and timely policy data entry, as required. Perform data cleansing and input additional risk information, ensuring accuracy in data quality, as required. Liaise with underwriters and brokers to process underwriting premium corrections efficiently, as required.


3. Regulatory Compliance:

Support all regulatory compliance (, treating customers fairly) as instructed and adhere with Travelers Enterprise values and policies.


4. Standard Operating Procedures and Training:

Create and maintain standard operating procedures in the agreed format. Provide training, as required, once qualified to support Europe Operations (both onshore and offshore) and other TRV Europe business functions, as

Requirements:

Strong written and verbal communication skills. Ability to develop effective working relationships across Europe Operations and other key stakeholders. Customer-centric approach with a continuous improvement mindset and willingness to support change. Highly motivated, capable of independent work and comfortable in a collaborative working environment. Detail-focused with a high degree of accuracy in work. IT literate with a solid proficiency with Microsoft Office suite.

Be Committed, Be Connected, Be Creative and Be Energised – these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work.

To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments. 

Preferable:

Familiarity with market leading core underwriting and support applications, subject to past work experience. Previous experience in the commercial insurance (business insurance / B2B) products and services. Willing to or has started to study professional insurance qualifications.

What Is in It for You?

Private Medical Insuran ce:  On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement:  Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement:  We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

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