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Customer Service Advisor
2 months ago
You'll liaise with suppliers and the Transport team in order to provide the best service to our customers, ensuring that all incoming enquiries, both verbal and electronic, are dealt with in a courteous, professional, competent and timely manner in line with company policy.
Key Responsibilities
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Answer incoming customer correspondence via telephone/email/CRM case.
- Make outbound proactive supplier and customer calls.
- Work with customers and suppliers to promote the use of MyEnva and provide training as required.
- Deliver customer service excellence.
- Record all calls and customer complaints on Dynamics 365 (CRM) with the exception of delivery, exchange collection requests from customers.
- Recommend potential products or services by collecting customer information and assessing customer needs.
- Keep in regular contact with key customers to ensure we are fulfilling their business needs.
- Identify possible new business opportunities and pass them onto the relevant person/department.
- Office and admin tasks/duties.
Skills, Knowledge and Expertise
- Experience of working within a customer service environment and an understanding of CRM would be beneficial.
- Excellent written and verbal communication skills and strong telephone manner.
- Excellent attention to detail.
- Strong analytical skills.
- Ability to instantly build a rapport with a wide variety of people.
- Well organised and self-disciplined with the ability to work quickly and calmly under pressure.
- Highly focused on delivering results and objectives with a strong personal commitment to supporting the business in achieving its goals in a changing environment.
- Strong interpersonal skills with the ability to develop effective and positive working relationships within and outside of the department.
- Must demonstrate high levels of integrity and adopt a professional approach in all interactions – should be transparent, open, and honest in all dealings.
- Ability to be flexible and adapt to changing situations and / or systems.
- A willingness to learn and a track record of improvement via personal development and/or training courses.
Why Work For Enva?Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.
Examples of Company Benefits:
- A competitive salary in a growing company committed to our people.
- A competitive holiday allowance.
- Company pension scheme.
- Enhanced family friendly policies.
- Employee Assistance Program
- Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more…
- Employee Life Insurance.
- Bike2Work scheme.
- Free on-site parking.
Enva is a leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. We operate across 4 core waste streams: Hazardous Materials, Non-Hazardous Materials, Hydrocarbons and General Waste Recycling.
With sustainability at the forefront of our proposition, we recover a broad range of waste materials for re-use in manufacturing and energy conversion. At Enva, we are committed to recycling and resource recovery; it forms the basis of our business strategy and our values.
We support the life cycle of waste products to provide either a second life, such as the production of energy or, in many cases, closed-loop recycling solutions. Our dedication to developing new and innovative products and solutions and extending the life cycle of the world’s resources is driving our business forward.