Booking Clerk

Job summary

Band 3 - Booking Clerk

Full time hours per week. Permanent post.

The Access, Booking & Choice Team have an opportunity for an enthusiastic, motivated and flexible individual looking for a challenge in a post that is both interesting and varied.

The department is the central hub for outpatient and inpatient booking, and operates flexibly over 7 days a week. You will be responsible primarily for providing a comprehensive booking service, whilst additionally completing all associated tasks to ensure our patients receive an excellent first impression, whilst ensuring all necessary data is recorded to facilitate the patient's attendance management under the 18 week and national cancer pathways.

Duties will include liaising with patients and internal departments over the telephone, registering patients and their referrals, booking and confirming appointments/admissions using , Somerset, Choose and Book and ORMIS, dealing with enquiries, using waiting lists to manage patients, escalating capacity requirements, filing and other general clerical duties

You should have the ability to work flexibly to meet the needs of the service, including covering for colleagues during absence and annual leave. The ideal candidate will have knowledge and experience of working in a similar administrative environment.

Previous applicants need not apply.

Main duties of the job

To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.

Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services Helping to ensure that all teams work to agreed standards across the specialty, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy. Will have a full understanding of booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately. Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking. Manage non-attendance in line with the Trust's Access Policy.

About us

You should have the flexibility to meet the needs of the service, including evening and weekend working; covering for colleagues during absence and annual leave.

We know we can provide you with a great place to work, alongside a fantastic team who are all pulling together to give the people of Bolton the best care possible.

The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.

Job description

Job responsibilities

To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.

Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services Helping to ensure that all teams work to agreed standards across the specialty, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy. Will have a full understanding of booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately. Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking. Manage non-attendance in line with the Trusts Access Policy. Person Specification

Education/Qualifications

Essential

English and Maths GCSE or Equivalent (Grade C or above) NVQ Level 3 or equivalent knowledge

Desirable

Administration/Customer Service Qualification IT qualification

Experience & Knowledge

Essential

Experience in an administrative environment Customer Service Skills

Desirable

Experience in a busy hospital / NHS setting

Skills

Essential

Ability to prioritise workload and cope with a busy workload Ability to work under pressure to meet deadlines and targets Able to work as part of a team and alone, using own initiative Ability to work to standards and with a good level of attention to detail Excellent written and verbal communication skills Excellent organisational and coordination skills/ability

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