Team Leader Reception

5 days ago

Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

Job summary

We are looking to recruit a Band 4 Team Leader for Dermatology Reception.

We are looking for an experienced, enthusiastic and dedicated individual to provide effective and efficient coordination and staff management for the Dermatology based at the BRI, Bristol.

Main duties of the job

The post holder will have a range of coordinating, administrative and staff management experience, ideally in a hospital environment, though other experience will be considered. Working in a busy environment within a supportive team, we are seeking an individual who is able to demonstrate good leadership and team player qualities. You will need to manage and prioritise both your own and your teams workload appropriately. You will have excellent organisational and interpersonal skills with the ability to work well under pressure and use your own initiative as required. Main responsibilities include clinic management regeneration, management of clinic rota coordination, overseeing outcome process / training and team management. This post has contact with patients and healthcare professionals via telephone and Teams so applicants must have excellent communication skills. The post holder must be comfortable on Microsoft Packages such as Word, Excel, and Outlook, with the understand a wide range of clinical systems effectively.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job description

Job responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications and Training

Essential

Educated to GCSE, grade C or above (or equivalent) in English Language and Maths Business and Administration Level 3 NVQ or equivalent experience

Knowledge and Experience

Essential

Line Management Experience Clerical/administrative experience Experience of dealing with the public, both on the telephone and in person

Desirable

Previous NHS experience Experience of using a Patient Administration System

Skills and Abilities

Essential

Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy Ability to work effectively in a busy team, adjust to change and motivate others Ability to work independently, managing own workload, whilst providing supervision and support to others Confidence to handle difficult conversations with patients, relatives and carers Effective organisational skills Good IT skills including Microsoft packages Attention to detail

Desirable

Working knowledge of outpatient policies and procedures

Aptitudes

Essential

Respecting Everyone Embracing Change Recognising Success Working Together

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