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Veterinary Head Receptionist

3 months ago

Stamford Bridge, United Kingdom CVS Group Plc Full time

Veterinary Head Receptionist - Battle Flatts Veterinary Group

Practice Site: Battle Flatts (Stamford Bridge)

Battle Flatts (Stamford Bridge)

Are you passionate about making pets a priority? Here at CVS, so are we

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Head Receptionist at Battle Flatts Veterinary Clinic.

Location: Across our 4 sites; Stamford Bridge, Pocklington, Norton and Strensall

Contract: Permanent

Hours: 40 hours per week

Shift Pattern: Monday – Friday (4 day week an option) with a share in the Saturday rota

About Battle Flatts Veterinary Clinic:

Take a look at the practices here:

Battle Flatts Veterinary Clinic, Pocklington | The Vet Collection

Battle Flatts Veterinary Clinic, Norton | The Vet Collection

Battle Flatts Veterinary Clinic, Strensall | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role:

Day-to-day responsibilities will include:

Managing the Receptionist team, including training and providing support and guidance Leading team meetings and undertaking 1-2-1's Creating and managing the team rota, including managing holiday requests and absences Assisting the Practice Manager will end of day till reconciliation and banking Working closely with the practice management team and clinical team Supporting with Recruitment and liaising with the internal recruitment team

Additional Day-to-day duties of the role will include:

Answering phones and booking appointments Responding to queries via phone, in person and email Registering new clients Completing insurance forms Dispensing medications Taking payments And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Veterinary Head Receptionist:

Previous Receptionist experience is essential , veterinary experience is a plus Leadership skills and previous experience managing a team preferred The ability and flexibility to travel between sites An excellent communicator with strong empathy Excellent customer service skills and experience in dealing with members of the public A positive attitude and excellent teamwork skills Proficiency in Microsoft Office and other database management and operating systems

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others, so