Adult & Health Systems Product Manager

3 months contract with a Local Authority

Job Summary:

• Management of the strategic and operational processes relating to the ICT strategy for Adult Social Care and Health Integration.
  
• Day to day operational responsibility and development of the primary case management systems (All Liquidlogic and OCC supplied modules) and other ICT solutions to assist with the integration of Health and social care systems. Ensure all systems are fit for purpose for practitioners and developments are managed to time, cost and quality constraints.
  

Key Duties/Accountabilities (Sample):

• Support and develop the Liquid logic and Orion Healthcare systems for approximately 250 users across Adult Social Services and Health partners.
  
• Adults Social Care is constantly adapting and improving. New legislation, government guidance and initiatives mean there is pressure to deliver new technical recording solutions in a timely manner alongside ensuring the existing systems remain current, as well as robust in terms of data accuracy and security.
  
• There is often a significant programme of projects which needs to be understood in terms of priority and complexity to make efficient use of resources and to effectively align to Liquidlogic and Orion Healthcare annual road map releases.
  
• The development of integrated system across health and social care is challenging.
  
• To be responsible for the delivery of the ICT strategy for Adult Social Care and ensure this is joined up with the wider departmental and corporate strategies for the London Borough of Bexley and Health partners.
  
• To develop a digital strategy for Adult Social Care and Health which will promote self-service and process efficiencies.
  
• To ensure that all Adult Social Services electronic-recording systems, and the policies, procedures and guidance that support them are developed in line with national and local requirements and expectations.
  
• To ensure information systems and processes comply with relevant legislation and local policies and procedures (e.g. Data Protection Act 1989, Council policies on record retention and data security).
  
• To manage contractual relationships with ICT system suppliers and liaise with the ICT Client Unit, ensuring value for money for the Council.
  
• To promote the effective use of ICT to support performance monitoring for managers.
  
• To ensure staff have appropriate training and support to use Adult Social Care case management systems.
  
• To take responsibility for specific budgets (capital and revenue as appropriate).
  
• Release management of all supplier case management systems upgrades.
  
• Provide Project and Change Management to all other ICT related projects directed by adult social Services in particular related to health integration, specifically Connect Care, South East London OHSEL group and related projects.
  
• Identify and/or advise Adult Social Care on required system enhancements, submit change requests, negotiate on cost (sometimes collaborating with other Local Authorities) and provide necessary supporting documentation to suppliers to schedule and coordinate system developments.
  
• Attend and contribute to supplier user groups and focus groups periodically throughout the year at supplier sites and venues. Provide feedback and inform local ICT strategy.
  
• Attend Senior Management Team and Team Meetings to provide advice on Adult Social Care ICT strategy and project.
  
• Liaise with Policy and Performance Team to assist them in the production of all local and statutory reporting by providing, social care practice, application and systems administration knowledge.
  
• To keep under review and develop the structures, procedures and working methods for which the post holder is responsible to ensure an integrated, effective and efficient approach to the delivery of services.
  
• To ensure that working practices and processes are developed that maximise the use of new technology to ensure efficient and effective delivery of services to residents.
  
• To directly manage relevant operational staff as well as occasional project staff and consultants. Monitor the safeguarding responsibilities, performance and training of the team members that are under the line management of this post.
  
• To ensure that staff are recruited, managed, appraised and developed, and that effective arrangements are made for the training and development of all staff within the department to meet service needs and to provide equality of opportunity for all employees.
  
• To keep abreast of new technology and market development within the Adult social Care sector.
  
• To utilise identify and explore opportunities for technology to be used to support improved / more efficient service delivery.
  
• To present timely and relevant advice and information to Members and to ensure that Group Leaders are briefed on major and sensitive issues.
  
• To deal promptly with all matters requiring the post holder’s personal attention.
  
• To be fully conversant with relevant statutory provisions and the Council’s constitution, processes and procedures; to develop the full range of managerial and professional skills and knowledge to satisfy the requirements of the post.
  
• To establish and develop effective working relationships and productive partnerships with all the relevant partners, including those in education, health, social services, Independent and voluntary sectors.
  

Skills/Experience:

• Experience of working at a senior level in an organisation.
  
• Significant experience in a management role with direct responsibility for information systems and / or social work recording practice.
  
• Experience of leading the successful implementation of substantial change programmes and / or complex service developments in the public sector.
  
• A professional qualification in an area relevant to the post, such as management, projects or programme management, ICT or social work.
  
• Builds successful working relationships with colleagues and partners across the Council, partner agencies, central government and other local authorities.
  
• Experience of commissioning providers to devise and develop integrated systems which will impact on partners and clients.
  
• Creates a safe, responsive and open working environment in which staff are equipped, motivated and empowered to deliver excellent results through effective teamwork, development, feedback and recognition.
  
• Possesses a detailed understanding of Local Authority workflow functions.
  
• Experience of working with the Liquid Logic (supplier) and its products.
  
• Possesses a detailed understanding of data protection principles and legislation and best practice in data security, information and records management, and their application in the Adult Social Services setting.
  
• Able to manage number of complex projects and initiatives concurrently, at all times keeping overall objectives in mind, retaining objectivity and prioritising tasks strategically when under pressure.
  
• Knowledgeable of project management frameworks and relevant tools and techniques
  
• Able to apply techniques of business process mapping and business process re-engineering to analyse service needs and deliver improvements to working practices.
  
• Possesses excellent written communication skills, including the ability to write clear policy and procedural documents.
  
• Able to work with complex ideas and data and to communicate them to a variety of audiences.
  
• Can evidence strong influencing and negotiating skills, with the ability to persuade stakeholders at all levels especially senior managers.
  
• Knowledgeable of methods and techniques for negotiating the supply of services and managing delivery against agreed criteria and service levels.
  
• Has a strong track record of financial and resource management, including the ability to estimate resource requirements to a reasonable degree of accuracy.