Client Service Manager

5 months ago

Birmingham, United Kingdom Jobs for Humanity Full time
Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

5 - 10%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

Manage the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management of the client loyalty process.

What you will be doing:

  • Develops strong working relationships with assigned clients and FIS resources.

  • Demonstrates financial management and revenue achievement of assigned territory through use of appropriate tools to track accounts receivable, calculate service level credits and billing.

  • Manages and communicates expectations internally and externally.

  • Manages the service component of the client relationship.

  • Conducts service value reviews.

  • Educates clients on various FIS processes and procedures assisting with awareness, navigation and self[1]help tools (note: this role is not responsible for opening up requests or being the direct point of contact for support or project related items.

  • Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in clients queue and to discuss available service offerings

  • Acts as an escalation point between client and request desk

  • Reviews variance reports and invoices, conducts periodic billing reviews, ensures credits, write-offs and payments are properly applied, works with assigned clients, managing director/relationship manager or billing team to resolve billing issues and at times functions as a collection agent.

  • Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) “misses” and contacts appropriate product area if “misses” fall within guidelines of a contractual penalty.

  • In the event of a contractual penalty, calculates and processes service level credits, informs billing team and notifies client on timing of credit receipt.

  • Provides oversight on commitment requests including setting up commitment in system, participating in project kickoffs to ensure understanding of project expectations and scope, ensures proper resources are assigned, monitors target dates and ensures billing is accurate and on time.

  • Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager.

  • May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering.

  • Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.

  • Other related duties assigned as needed.

What you bring:

  • Communicates ideas both verbally and in written form in a clear, concise, and professional manner

  • Requires good working knowledge of FIS systems as well as the industries in which FIS competes for business

  • Ability to understand and apply concepts

  • Ability to handle projects commensurate with job expectations

  • Ability to analyze and solve problems using learned techniques and tools • Requires human relations, negotiation and documentation skills

  • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally

  • Flexibility, versatility, dependability

What we offer you:

  • Competitive salary, range of benefits designed to help support your lifestyle and wellbeing

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

  • A modern, international work environment with a dedicated and motivated team

  • A broad range of professional education and personal development possibilities

  • The chance to work on some of the most challenging, relevant issues in financial services & technology

#LI-LT1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass


Array

  • Addiction Service Manager

    4 days ago

    Birmingham, Birmingham, United Kingdom Service Care Solutions Full time

    Job Description: We are seeking an experienced Addiction Service Manager to join our team at Service Care Solutions. The ideal candidate will have a proven track record of supporting individuals with drug and alcohol addiction, as well as experience in managing a team of staff. You will be responsible for managing a caseload of service users, providing...

  • Client Service Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Everpool Full time

    Full-time Private Client Solicitor WantedWe are seeking a highly skilled and experienced Private Client Solicitor to join our team at Everpool. This is an excellent opportunity for a talented professional to manage a portfolio of clients with complex Wills, Trusts, and Probate matters.Key Responsibilities:Manage a portfolio of clients with complex Wills,...

  • Client Server | Security Engineer Devsecops | Birmingham

    2 days ago

    Birmingham, United Kingdom Client Server Full time

    Security Engineer / DevSecOps (Kubernetes AWS IaC) Remote UK to £90k Are you a tech savvy Security Engineer with strong Kubernetes and AWS experience?You could be progressing your career in a senior, hands-on Security Engineer / DevSecOps role as part of a friendly and supportive international team at a growing and hugely successful European car insurance...

  • Pensions Client Service Manager

    7 months ago

    Birmingham, United Kingdom Aon Full time

    Pensions Client Service Manager - Birmingham & Hybrid Are you experienced in pensions and excel at fostering relationships with colleagues and external parties? Do you enjoy the challenge of working with a diverse range of clients, each with unique needs, service requirements, and support teams? We're seeking a Client Services Manager to become part of...

  • Private Client Services Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom PRO-TAX RECRUITMENT LIMITED Full time

    About This RoleWe are seeking a highly skilled Private Client Services Manager to join our prestigious tax team.This senior position offers significant opportunities for career advancement and professional growth.The ideal candidate will have extensive experience working with high net worth individuals, sole traders, and other complex client scenarios.Our...

  • Senior Client Services Manager

    2 weeks ago

    Birmingham, United Kingdom Home Group Limited Full time

    Senior Client Service Manager Apply below after reading through all the details and supporting information regarding this job opportunity.Handsworth, Birmingham Permanent, full time (37.5 hpw), Salary £27,000 to £30,200 per year and great benefits including Health Cash Plan plus on call shift payment of £14.30 per session Home, a place where you belong...

  • Senior Client Services Manager

    2 weeks ago

    Birmingham, United Kingdom Home Group Limited Full time

    Senior Client Service Manager Handsworth, Birmingham Permanent, full time (37.5 hpw), Salary £27,000 to £30,200 per year and great benefits including Health Cash Plan plus on call shift payment of £14.30 per session Home, a place where you belong Want to lead a team that really cares and empowers customers to live their best life?As our Senior Client...

  • Senior Client Services Manager

    1 week ago

    Birmingham, United Kingdom Home Group Limited Full time

    Senior Client Service Manager Handsworth, Birmingham Permanent, full time (37.5 hpw), Salary £27,000 to £30,200 per year and great benefits including Health Cash Plan plus on call shift payment of £14.30 per session Home, a place where you belong Want to lead a team that really cares and empowers customers to live their best life?As our Senior...

  • Senior Client Services Manager

    1 week ago

    Birmingham, United Kingdom Home Group Limited Full time

    Senior Client Service Manager Handsworth, Birmingham Permanent, full time (37.5 hpw), Salary £27,000 to £30,200 per year and great benefits including Health Cash Plan plus on call shift payment of £14.30 per session Home, a place where you belong Want to lead a team that really cares and empowers customers to live their best life?As our Senior Client...

  • Senior Client Services Manager

    2 weeks ago

    Birmingham, United Kingdom Home Group Limited Full time

    Senior Client Service Manager Handsworth, Birmingham Permanent, full time (37.5 hpw), Salary £27,000 to £30,200 per year and great benefits including Health Cash Plan plus on call shift payment of £14.30 per session Home, a place where you belong Want to lead a team that really cares and empowers customers to live their best life?As our Senior Client...

  • Client Services Executive

    5 months ago

    Birmingham, United Kingdom BluelightCRM Full time

    An opportunity has arisen to join our Client Services team. We are looking for a Client Service Executive to work closely with our clients and internal teams to support the ongoing administration and ensure effective delivery of client projects. The role requires strong communication, customer service and relationship building skills along with the ability...

  • Client Service Executive

    7 days ago

    Birmingham, United Kingdom Rathbones Group Plc Full time

    Company description: A rewarding place to work.At Rathbones, We invest in everyone's tomorrow that includes our people.We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business.Job description: Job Title: Client Service Executive...

  • Client Service Executive

    3 days ago

    Birmingham, United Kingdom Rathbones Group Plc Full time

    Company description: A rewarding place to work.At Rathbones, We invest in everyone's tomorrow that includes our people.We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business.Job description: Job Title: Client Service Executive...

  • Senior Client Service Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Irwin Mitchell Full time

    About the RoleWe are seeking a highly skilled Senior Client Service Manager to lead our client-facing team and drive exceptional service delivery.The successful candidate will have previous experience in leading a team, with a strong track record of delivering high-quality results in a fast-paced environment.Key Responsibilities:Lead and motivate a team of...

  • Senior Client Services Manager

    1 week ago

    Birmingham, United Kingdom Home Group Limited Full time

    Senior Client Service Manager Handsworth, Birmingham Permanent, full time (37.5 hpw), Salary £27,000 to £30,200 per year and great benefits including Health Cash Plan plus on call shift payment of £14.30 per session Home, a place where you belong Want to lead a team that really cares and empowers customers to live their best life?

  • Client Services Administrator

    6 months ago

    Birmingham, United Kingdom Harper James Full time

    **Client Services Administrator** We are looking for an experienced administrator to support our busy Client Services team on a remote and full-time basis. This is an exciting opportunity for an experienced and tech savvy administrator with excellent attention to detail and organisational skills to assist our team with varied admin support and other day to...

  • Client Service Administrator

    6 months ago

    Birmingham, United Kingdom Evelyn Partners Full time

    **Company Description** Evelyn Partners is the UK’s leading integrated wealth management and professional services group, with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and...

  • Client Service Coordinator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Evelyn Partners Full time

    About the RoleWe are seeking an experienced Client Service Coordinator to join our Tax team at Evelyn Partners. The successful candidate will provide administrative support to our Tax Advisors and Senior Management, enabling the delivery of accurate and comprehensive advice to clients.Key Responsibilities:Deliver exceptional customer service to clients and...

  • Senior Manager, Client Payroll Services

    2 weeks ago

    Birmingham, United Kingdom Kpmg-Unitedkingdom Full time

    Job description Payroll Senior Manager - People Services Job Profile To ensure high quality and accurate payroll service to our clients whilst managing and developing the core payroll team.Working alongside the existing payroll manager the new role will help grow payroll services for both domestic and global clients.We are looking for a self-motivated,...

  • Client Service Administrator

    6 months ago

    Birmingham, United Kingdom Evelyn Partners Full time

    **Company Description**: Evelyn Partners is the UK’s leading integrated wealth management and professional services group, with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and...