Senior Client Service Manager
2 weeks ago
We are seeking a highly skilled Senior Client Service Manager to lead our client-facing team and drive exceptional service delivery.
The successful candidate will have previous experience in leading a team, with a strong track record of delivering high-quality results in a fast-paced environment.
Key Responsibilities:
- Lead and motivate a team of circa 10-15 colleagues to achieve agreed targets and contribute to the company's objectives.
- Provide clear direction, support, and guidance to the team through effective coaching and leadership.
- Manage performance through regular reviews, addressing performance issues according to company policies and procedures.
- Conduct development reviews and recommend training and development plans.
- Deliver departmental KPIs, achieving set targets and objectives.
Requirements:
- Excellent telephone-based skills.
- Ability to work in a fast-paced environment while maintaining accuracy and output.
- Strong team player with ability to motivate and performance manage.
- Excellent organisational skills.
- Comprehensive understanding of workforce management techniques.
Our Benefits:
- Estimated salary: £60,000 - £80,000 per annum (dependent on experience).
- 25 days' holiday as standard plus bank holidays.
- Generous pension scheme.
- Volunteering days – two days of volunteering every year for a cause of your choice.
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