Senior Client Service Manager

2 weeks ago


Birmingham, Birmingham, United Kingdom Irwin Mitchell Full time
About the Role

We are seeking a highly skilled Senior Client Service Manager to lead our client-facing team and drive exceptional service delivery.

The successful candidate will have previous experience in leading a team, with a strong track record of delivering high-quality results in a fast-paced environment.

Key Responsibilities:

  • Lead and motivate a team of circa 10-15 colleagues to achieve agreed targets and contribute to the company's objectives.
  • Provide clear direction, support, and guidance to the team through effective coaching and leadership.
  • Manage performance through regular reviews, addressing performance issues according to company policies and procedures.
  • Conduct development reviews and recommend training and development plans.
  • Deliver departmental KPIs, achieving set targets and objectives.

Requirements:

  • Excellent telephone-based skills.
  • Ability to work in a fast-paced environment while maintaining accuracy and output.
  • Strong team player with ability to motivate and performance manage.
  • Excellent organisational skills.
  • Comprehensive understanding of workforce management techniques.

Our Benefits:

  • Estimated salary: £60,000 - £80,000 per annum (dependent on experience).
  • 25 days' holiday as standard plus bank holidays.
  • Generous pension scheme.
  • Volunteering days – two days of volunteering every year for a cause of your choice.


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