Apprentice Customer Service Engineer

4 weeks ago

Bedford, United Kingdom Vertiv Full time

Employer Description

Who are we?

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks.

We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing.  Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

Main description

Due to our continued growth, we are looking for a new Apprentice Customer Service Engineer to join our team in Bedfordshire If YOU are the person we are looking for, apply today and let's start drafting your future career in a healthy and growing environment

A Vertiv Customer Service Engineer is responsible for working on all aspects of our electrical and thermal equipment; You will be responsible for the commissioning, maintenance, and repair of these systems, whilst establishing, promoting, and maintaining Vertiv’s reputation by building excellent rapport with our customers and stakeholders with all your professional interactions.

Statement from our current apprentice, Caitlin

“During my time at Vertiv I have had many opportunities to expand my skills while working for a leading company in emergency power supply which keeps our essential businesses running. I have a great team around me and have been supported through everything.”

What will you do in our team?

  • Undertake and complete successfully the Vertiv training programme
  • Keep and update training records as required within the apprenticeship framework to achieve training targets
  • Assist  Field Service Engineers/Technicians in the following service activities:
  • Providing a Commissioning, Maintenance and Repair service on all equipment supplied or maintained by Vertiv
  • Fault finding and rectification
  • Carry out contract maintenance and inspection on a planned basis to required standards
  • Identify opportunities for extra works and preventative recommendations
  • Remedial work to contract customers either as planned work or as a call out facility
  • Completion and submission of relevant reports to service administration within a timely manner following all site activity

What are we looking for?

  • Strong focus on customer satisfaction and long-term customer relation building and retention
  • Excellent organisational and time management skills
  • Excellent written and verbal communications
  • Good commercial skills
  • Good ICT skills
  • Self-motivated with a positive, 'can do' attitude
  • excellent problem-solving abilities
  • Ability to successfully interface with various departments and personnel in potentially stressful situations
  • Good mechanical aptitude and sense of ownership.

 

Entry requirements

Qualifications: Four GCSEs at A-C/4-9 or equivalent, including both Maths and English

Must have full clean UK driving license

Skills required

  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Team working

Training to be Provided

What will you do in our team?

This apprenticeship will allow you to work alongside our Engineers assisting in service activities, whilst completing a qualification to become a qualified UPS Field Service Engineer.  This will enhance your understanding of the need for secure power/thermal cooling within the world of critical data centre infrastructure, benefitting from hands on experience in the workplace combined with innovative academic learning.

Apprenticeship standard: Maintenance and Operations Engineering Technician - One day a week for the apprenticeship duration. 

Future Prospects

On successful completion of your apprenticeship a full-time placement within the company may be offered.

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